Hugo Martinez
Clovis,United States
Overview
6
6
years of professional experience
Work History
Automotive Paint Prepper
B&S Hacienda
Livermore, CA
01.2023 - 07.2023
- Detailed Communicated with manager and lead painter to ensure customer satisfaction
- Customers service bilingual via phone, email, or in person about vehicle status, updated customers accounts via internal computer applications
- Collaborated with coworkers to prepare Vehicles for paint
- Check quality of body work before vehicle is painted
- Apply Primer to vehicles when needed
- Tape and Mask vehicle to prevent paint from entering other areas
- Help painter when needed.
Auto Parts Coordinator
Certified Collision Center
Lodi, CA
08.2022 - 01.2023
- Customer service bilingual communication with vendors/customers via phone, email, and in person
- Received and checked in parts utilizing internal excel program to track delivery and ensured that the part was correct for the vehicle and not damaged
- Contacted vendors to arrange the return of wrong or damaged parts and ensure company was credited for the return
- Tracked pending credits at zero using Excel program
- Coordinated distribution of parts to the technician when needed
- Post and scanned invoices on company application to ensure invoices were correctly matched to the according part
- Rectified open orders and backorders
- Picked up parts from vendors if needed
- Label and organized parts in the parts room and kept room clean and organized.
Vehicle Polisher
B&S Hacienda
Pleasanton, CA
12.2021 - 08.2022
- Collaborated with coworkers to remove any defects on the painted areas of the repaired vehicles and ensured quality was good for the customer
- Customer Service included internal manager and lead painter to ensure customer satisfaction, followed up with customers as directed by management.
Car Polisher
Fix Auto
Tucson, AZ
08.2020 - 10.2020
- Polished vehicles to remove any defects on painted areas of repair and ensured quality was good before returning vehicle to the customer
- Partnered with manager and lead painter to ensure customer satisfaction
- Customer Service Bilingual communication with unsatisfied customers to resolve issues.
Car Program Technician
Caliber Collision
Manteca, CA
11.2017 - 02.2020
- Customer Service communicated via phone, email, or in person regarding vehicle status
- Followed up with customers to ensure customer satisfaction, following companies procedure
- Scan vehicles with diagnostic tool scanner to find out more information about vehicle that was dropped off for repair
- Inspected vehicles to establish if there was any additional damage to vehicle
- Transported vehicles to vehicle retailers such as tire shops, window tint shops, dealerships, etc
- Cleared codes or resolved any internal issues(check engine lights, airbags lights, warning lights, etc.) with vehicle after repairs were completed
- Checked quality of vehicle repairs to ensure vehicle was repaired properly
- Ensured vehicle was safe to drive and safe to return to customer after repairs were completed.
Education
High school diploma or equivalent -
Tokay High school
05.2015
Some college (no degree) -
Delta College
Skills
- Word, Excel and PowerPoint
- Protective Equipment
- Paint Mixing
- Spray Gun Operation
- Color Matching
Languages
- English, Advanced,
- Spanish, Intermediate
Timeline
Automotive Paint Prepper
B&S Hacienda
01.2023 - 07.2023
Auto Parts Coordinator
Certified Collision Center
08.2022 - 01.2023
Vehicle Polisher
B&S Hacienda
12.2021 - 08.2022
Car Polisher
Fix Auto
08.2020 - 10.2020
Car Program Technician
Caliber Collision
11.2017 - 02.2020
High school diploma or equivalent -
Tokay High school
Some college (no degree) -
Delta College