Hugo Martinez
Huntington Park,CA
Summary
Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.
Overview
11
11
years of professional experience
Work History
Account Executive - Payables and Receivables
CINTAS, Professional Uniform And Facility Services
04.2018 - Current
- Streamlined payables and receivables processes by implementing efficient systems and software tools.
- Reduced outstanding receivables by diligently following up on overdue invoices and negotiating payment plans with clients.
- Increased accuracy of financial reports by reconciling accounts, identifying discrepancies, and rectifying errors in a timely manner.
- Enhanced client relationships through effective communication and prompt resolution of billing inquiries or disputes.
- Optimized cash flow management by regularly analyzing outstanding payables and receivables balances to prioritize payments accordingly.
- Maintained records by imaging invoices, debits, and credits.
- Matched purchase orders with invoices and recorded necessary information.
- Maintained account accuracy by reviewing and reconciling checks monthly.
Customer Service Representative
FedEx:Ground
11.2012 - 04.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Education
High School Diploma -
Huntington Park Senior High School
Huntington Park, CA07.2009
Skills
- Expense Tracking
- Microsoft Excel expertise
- Audit Support
- Invoice Processing
- Accounts receivable management
- Payment Processing
- Cash Flow Forecasting
- Accounts Receivable
- Inventory Management
- Customer Relations
- Accounts Payable
- Account Auditing
- Personal Bookkeeping
- Microsoft Office
- Self Motivation
- Bill Payment and Recordkeeping
- Payroll Preparation and Processing
- Problem-solving abilities
spanish , english
I'm fluent on spanish and english it will help me succeed on my career and help the community who has struggle with english.
Languages
Spanish
Full Professional
Spanish
Full Professional
Timeline
Account Executive - Payables and Receivables
CINTAS, Professional Uniform And Facility Services
04.2018 - Current
Customer Service Representative
FedEx:Ground
11.2012 - 04.2019
High School Diploma -
Huntington Park Senior High School
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