Hugo Myers
Cameron Park ,CA
Summary
Result-oriented executive with over 20 years of experience in Management, Marketing, and Customer Service. Effective both as a leader and as a team player, maintaining a positive attitude regardless of the situation. Recently relocated from Florida to California.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Key Shift Leader
Chili's Restaurant Grill & Bar
10 2022 - 12.2024
- Oversee team members and delegate duties to be accomplished during that shift.
- Assist in managing team member schedules, training new hires, providing guidance on restaurant standards and best practices.
- Ensure quality control and assist in inventory management.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Player’s Club Supervisor
Miccosukee Tribe Of Indians Of Florida
11 2020 - 10 2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows & implemented proper division of responsibilities.
- Audited and documented all processes and procedures for new accounts department.
- Maintained compliance with company policies, objectives, and communication goals.
- Provided supportive link between external customers and internal operations.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Acting Commercial Assistant Manager / Admin Mngr
Merlone Geier Partners
04 2017 - 12 2018
- Served as corporate liaison for finance, I.T. and marketing departments.
- Managed client communications and data collection to increase office productivity.
- Engaged in constant communication with executives regarding policy guidelines, requirements and payments.
- Performed general office duties.
President & CEO
MEDINASANTANA REALTY (MSR)
01 2011 - 05 2018
- Established a solid and productive company with a reputation for being professional, ethical, and punctual.
- Effectively delegated responsibilities to executive staff and ensured smooth running of company operations.
- Implemented all legally required protocols for Nicaraguan-based real estate laws while maintaining a U.S.-based strategy.
- Oversaw budget and ensured cost effectiveness of every business decision.
- Led a successful business for 7 years before closing due to political climate in Nicaragua.
Marketing Director / Property Manager
Eugene Burger Management
05.2009 - 09.2010
- Trained, coached and mentored 10 property managers to ensure smooth adoption of new programs.
- Worked directly with 10 property managers and leasing staff to achieve higher occupancy and closing ratios.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Introduced and monitored effective lease renewal programs & evaluated rental pricing strategies.
- Analyzed and evaluated monthly and quarterly financial statements.
- Executed updated marketing plans to increase branding exposure, customer traffic and sales.
Marketing Director
Real Estate Consulting Center
05.2005 - 03.2009
- Implemented outreach marketing by attending trade shows, visiting various banks and lenders, and making door-to-door cold calls
- Gained 50% new clients by effectively marketing company's refinancing and new home loan services
- Maintained strong client relationships with past and current clients at 85% plus
- Strategized and successfully implemented specific plans to bring in more clients and continue to build up company's reputation of impeccable quality and customer service
- Trained new staff members to do their jobs well and to fully take ownership of their positions
- Helped oversee company budget, discussed methods of utilizing funds effectively with CEO and budget team, maintaining budget goals.
Education
Associate of Arts - Marketing & Commjnication
Florida National University
Miami, FL 09.1990 - 12.1994
High School Diploma -
Midway High School
Waco, TX1989
Skills
- Leadership
- Fair housing regulations and affordable housing programs
- Team player
- Social media
- Goal-oriented
- Strong work ethic
- Organized and detail-oriented
- Client relations and customer service
- Marketing analysis
- Budget development
- Communication and interpersonal skills
- Quick learner
- High tenant retention ratio
- Successful implementation of property rules and regulations
Languages
Spanish
Native or Bilingual
Timeline
Marketing Director / Property Manager
Eugene Burger Management
05.2009 - 09.2010
Marketing Director
Real Estate Consulting Center
05.2005 - 03.2009
Associate of Arts - Marketing & Commjnication
Florida National University
09.1990 - 12.1994
Key Shift Leader
Chili's Restaurant Grill & Bar
10 2022 - 12.2024
Player’s Club Supervisor
Miccosukee Tribe Of Indians Of Florida
11 2020 - 10 2022
Acting Commercial Assistant Manager / Admin Mngr
Merlone Geier Partners
04 2017 - 12 2018
President & CEO
MEDINASANTANA REALTY (MSR)
01 2011 - 05 2018
High School Diploma -
Midway High School
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