Hugo Navarro

Business Development Manager

Onin Staffing — September 14, 2024 – Present

• Spearheaded business development efforts across the Austin area, generating over $200,000+ in revenue
• Opened 6 new accounts and reactivated 8 dormant accounts, fueling branch growth and client diversification
• Proactively identified and qualified new business leads through market research, cold outreach, CRM tools, and field prospecting
• Managed a portfolio of 14+ active accounts, ensuring high service levels, retention, and repeat business
• Prospected and met with clients across the region, presenting tailored staffing solutions to meet their workforce needs
• Leveraged CRM systems to track lead progress, manage pipelines, and align with internal recruiting and operations teams
• Collaborated with operations to ensure job orders were filled efficiently and accurately, enhancing client satisfaction
• Built and maintained long-term client relationships through consistent communication, trust-building, and solution-based selling
• Conducted interviews for qualified candidates to place with clients

• Enhancing profitability by organizing and delivering an appropriate range of fitness activities and programs.
• Keeping statistical and financial records.
• Maintaining fitness equipment.
• Ensuring compliance with health and safety legislation.
• Maintaining customer service standards.
• Undertaking administrative tasks.
• Promoting and marketing the business.
• Dealing with inquiries, complaints, and emergencies.
• Providing comprehensive training to employees to ensure proficient job performance.
• Delivering compelling sales presentations to prospective customers to drive business growth.
• Efficiently managing staff schedules to optimize work performance and productivity.
• Vigilantly monitoring key performance indicators (KPIs) to ensure sales success and achieve targets.

• Greeted members and guests promptly, and enthusiastically to create a friendly positive entrance into the REGYMEN studio.
• Creating marketing events for the company and generating leads
• Conducted telephone inquiries/follow-up calls/customer care calls.
• Worked with staff to help achieve the best outcome and experience for members
• Established good rapport with new prospective clients to sign up for gym memberships and keep clients for a long period of time at REGYMEN.
• Engaging with customers in Presentations with 1-8 people to guide customers through the buying process.
• Assisting in developing and implementing plans and goals for the department to hit sales goals, generate new leads, and maximize member retention.
• Handle social media posts to produce marketing material for potential leads and engage with the current audience.
• Scheduling meetings with clients to go over data to make better health choices towards health and nutrition.
• Manage 40 plus clients regarding nutrition and fitness plans
• Scheduling meetings with clients to go over data to make better health choices towards health and nutrition.
• Taught clients how to use fitness trackers to track macros to achieve desired results

• Delivering pre-designed workouts to groups of up to 36 clients.
• Responsible for creating positive, high energy, and fun environment for REGYMEN Studio.
• Educating a variety of clients to make smarter choices regarding food.
• Scheduling meetings with clients to go over data to make better health choices towards health and nutrition.
• Taught clients how to use fitness trackers to track macros to achieve desired results
• Manage 40 plus clients regarding nutrition and fitness plans
• Instruct and lead a variety of different workouts for their fun
• Exercise excellent communication, time management, organizational and follow-up skills.

• Provided Great customer service well selecting eCommerce online orders and packaging them in accordance with Standard Operating Procedures.
• Helped trained associates and got them to meet job requirements.
• Maintained professionalism and great customer service attitude well dealing with disgruntled customers.
• Executed outing Packages, groceries, merchandise from the Store to customers vehicle.
• Provided excellent customer service well handling phone calls with customers.

• Responsibility is to design customized workout programs and train our members based on their needs.
• Able to provide Great customer service
• Responsible for educating clients and enforcing policies regarding the safe and proper use of equipment.
• Able to develop, document, and implement one-on-one, partner, or group workout programs that match the needs and goals of clients

• Conducted telephone inquiries/follow up calls/customer care calls.
• Greeted members and guests promptly, enthusiastically to create a friendly positive entrance into the OTF studio
• Responsible for processing accurate cash and credit card transactions.
• Accomplished Marketing in the community to spread the Orange Theory brand and acquire new leads to bring into the studio.
• Leads OTF studio previews with prospects and/or fitness program holders.
• Established good rapport with new prospective clients to sign up for gym memberships and keep clients for a long period of time at Orange Theory.
• Worked closely with Fitness Team to ensure that the members success are fulfilled.

• Provided direct support to help develop and implement after-school and summer program curriculum, which included organizing and/or facilitating activities in the program.
• Led daily activities including homework/academic assistance, fitness, reading and enrichment.
• Maintained on-going communication with St. Elmo Elementary faculty and staff to develop, implement, and evaluate youth driven programming.
• Coordinated and conducted on-site outreach activities with families.
• Monitored and maintained database to track the effectiveness of the after school program
• Lead Bi-weekly food pantry program for over 60 people.
• Administered first aid to children 4-11 year old.