Hugo Pinales
El Paso
Summary
Global Payroll Operations Manager at Hubbell Inc. with strong expertise in payroll management and compliance auditing. Achieved operational efficiency through process optimization and automation, resulting in enhanced reporting accuracy. Proven leader in cross-functional collaboration, driving client satisfaction and accountability. Skilled in data analysis, strategic planning, and budget management, with a solid record of exceeding business targets.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Global Payroll Operations Manager
Hubbell Inc.
Greenville
01.2018 - Current
- Oversee payroll operations across multiple countries, ensuring compliance and enhancing operational efficiency.
- Managed Mexico payroll system upgrade, improving reporting accuracy and streamlining efficiency.
- Developed SLAs and metrics to track payroll accuracy and performance.
- Ensured data security and SOX compliance in payroll operations.
- Provided training to enhance payroll knowledge and service delivery.
- Integrated advanced payroll software solutions, elevating reporting accuracy and refining operations in multiple regions.
- Evaluated payroll data trends to drive substantial improvements in accuracy and operational efficiency, supporting informed decision-making.
- Partnered with HR and Finance teams to establish best practices, fostering a culture of transparency and accountability across payroll operations.
- Facilitated comprehensive training sessions for stakeholders, elevating payroll knowledge and optimizing overall service delivery across teams.
- Streamlined payroll processes across five countries, achieving measurable improvements in compliance and operational efficiency.
- Analyzed payroll data trends, leading to substantial enhancements in accuracy and timely reporting for strategic decision-making.
- Led payroll for 15 global clients, ensuring precise and timely delivery, boosting client satisfaction.
- Resolved client issues with cross-functional teams, enhancing service efficiency and relationships.
- Performed comprehensive audits of payroll data, guaranteeing compliance and precision, strengthening process reliability.
- Executed automated solutions, minimizing errors and accelerating month-end reconciliation
- Encouraged supportive team culture, advancing knowledge dissemination and perpetual payroll practice optimization.
- Facilitated collaboration with cross-functional teams to address client issues, enhancing relationships and increasing service efficiency.
- Conducted thorough audits of payroll data, ensuring compliance and accuracy, which led to marked improvements in process reliability.
- Deployed automated solutions for payroll updates, minimizing manual errors and accelerating month-end reconciliation.
- Coordinated cross-functional teams to ensure alignment on operational goals.
- Built strong operational teams to meet process and production demands.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Payroll Manager
ADP GlobalView
El Paso
01.2013 - 01.2018
- Managed payroll processing for over 200 employees on a bi-weekly basis across multiple states and internationally.
- Ensured compliance with federal, state, and local payroll regulations through meticulous audits.
- Coordinated payroll record audits to verify accuracy and maintain documentation integrity.
- Trained staff on payroll systems and software to enhance operational efficiency.
- Implemented process improvements, increasing payroll efficiency and accuracy.
- Resolved employee inquiries regarding pay discrepancies and account issues promptly.
- Collaborated with HR to integrate employee data seamlessly into payroll systems.
- Reviewed and approved payroll reports prior to distribution to stakeholders, ensuring accuracy.
Team Lead Specialist
ADP TotalSource
El Paso
01.2010 - 01.2013
- Streamlined benefits selection processes, resulting in improved client feedback and enrollment efficiency.
- Guided team members through benefits enrollment, enhancing employee understanding and satisfaction.
- Advised clients on health plans to increase understanding and boost enrollment success.
- Analyzed client needs to tailor benefit plans, optimizing coverage while minimizing liabilities.
- Maintained accurate records of employee garnishments and deductions, ensuring compliance with regulations.
- Resolved payroll inquiries efficiently, reducing processing time and increasing employee satisfaction.
- Implemented a digital tracking system for payroll inquiries, significantly improving response times.
- Managed garnishment and payroll deductions, ensuring accuracy and adherence to compliance standards.
Education
Some College (No Degree) -
El Paso Community College
El PasoCPP - Certified Payroll Professional
American Payroll Association
Skills
- Payroll management and administration
- Compliance auditing and SOX compliance
- Data analysis and evaluation
- Payroll software integration
- Batch processing and operations management
- Performance metrics and evaluations
- Policy implementation and process optimization
- GlobalView and ADP expertise
- Streamlining operations and automation
- Customer service excellence and client relations
- Benefits administration and employee motivation
- Cross-functional collaboration and communication
- Team leadership and development
- Supply chain logistics and distribution management
- Quality assurance and control strategies
- Project leadership and management abilities
- Troubleshooting and problem solving
- Change management and systems implementation
- Strategic planning and goal attainment
Certification
- Fundamental Payroll Certification (FPC), American Payroll Association, 2009
- Certified Payroll Professional (CPP), American Payroll Association, 2010
Languages
- Spanish
- Portuguese
Personal Information
Title: Global Payroll Operations Manager
Languages
Spanish
Native/ Bilingual
Timeline
Global Payroll Operations Manager
Hubbell Inc.
01.2018 - Current
Payroll Manager
ADP GlobalView
01.2013 - 01.2018
Team Lead Specialist
ADP TotalSource
01.2010 - 01.2013
Some College (No Degree) -
El Paso Community College
CPP - Certified Payroll Professional
American Payroll Association
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