Hugo Rivera

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Upsold additional products or services when appropriate.
Greeted customers and addressed their needs in a professional manner.

Provided accurate estimates of repair costs, labor times and parts prices to customers.

Resolved customer inquiries and complaints requiring management-level escalation.

Reviewed completed work to verify consistency, quality and conformance.

• Managed service staff to ensure customer satisfaction and compliance with company policies.
• Developed and maintained relationships with customers, vendors, and suppliers.
• Monitored service performance metrics to identify areas of improvement.
• Explained amounts for expected services and provided detailed answers to customer questions.
• Reviewed inventory levels and ordered supplies to keep products in stock.
  Motivated and supported employees to maintain low turnover.
• Created written estimates and obtained customer consent to proceed.

• Developed business from ground up.
• Managed daily operations of business, including hiring and training staff.
• Identified new opportunities for growth, expansion, and diversification.
• Created marketing campaigns to attract new customers.
• Monitored performance of personnel against goals set forth by the company.
• Set pricing structures according to market analytics and emerging trends.
• Promoted business on social media platforms to maximize brand identity and generate revenue.
• Developed and implemented successful sales strategies to meet business goals.
• Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Created effective business plans to focus strategic decisions on long-term objectives.