Hugo Rodriguez
Fairlawn,OH
Summary
Flexible, results-oriented Manager offering focused leadership and restaurant operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases.
Overview
15
15
years of professional experience
Work History
Restaurant General Manager
Tijuana Street Tacos
01.2023 - Current
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Reduced employee turnover by fostering a positive work environment.
- Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
- Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
- Collaborated with culinary and bartending team members to develop seasonal menus that catered to diverse tastes while maximizing profit margins.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Drywall Technician
Call Us Sometime Painting/Ryan Homes
12.2021 - 12.2022
- Improved project efficiency by accurately measuring, cutting, and installing drywall to meet client specifications.
- Enhanced customer satisfaction by delivering high-quality drywall installation and finishing services within designated timeframes.
- Reduced material waste by efficiently using tools and techniques for precise drywall cutting and fitting.
- Ensured safety compliance by maintaining a clean and organized work environment on job sites.
- Collaborated with team members to complete complex residential and commercial drywall projects on schedule and within budget constraints.
Food Delivery Driver
Doordash/Uber Eats/GrubHub
06.2021 - 12.2022
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Navigated efficiently through various routes for timely food deliveries.
- Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
- Communicated proactively with management about potential issues or delays in delivery times.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
Server/Bartender Shift Manager
Tito's Mexican Restaurant
01.2018 - 06.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Full-Time Server
Salsitas Mexican Restaurant/Los Girasoles
01.2015 - 01.2018
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Full-Time Server
La Terraza Mexican Bar & Grill
01.2012 - 01.2015
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Full-Time Server/Lead Busser
Plaza Maya Mexican Restaurant
01.2009 - 01.2012
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Diploma -
North High School
Akron, OH01.2013
Skills
- Bilingual – Completely fluent in Spanish and English
- Drywall Installation & Finishing
- Sanding Techniques
- Power Tool Operation
- Quality Control
- Customer Service
- Customer Engagement
- Talent Development
- Business Management
- Food Safety
- Inventory Management
- Staff Training
- Order Management
- Performance Evaluation
- Menu Development
- Drink Development
References
- Chris Madias, Gordon Food Service, (440) 221-9291
- Jorge Solorio, Incount Accounting & Sentia Marketing, (216) 973-6093
Extracurricular Activities
North High School Varsity Soccer Team, 2009, 2010
Languages
Spanish
Native or Bilingual
Timeline
Restaurant General Manager
Tijuana Street Tacos
01.2023 - Current
Drywall Technician
Call Us Sometime Painting/Ryan Homes
12.2021 - 12.2022
Food Delivery Driver
Doordash/Uber Eats/GrubHub
06.2021 - 12.2022
Server/Bartender Shift Manager
Tito's Mexican Restaurant
01.2018 - 06.2020
Full-Time Server
Salsitas Mexican Restaurant/Los Girasoles
01.2015 - 01.2018
Full-Time Server
La Terraza Mexican Bar & Grill
01.2012 - 01.2015
Full-Time Server/Lead Busser
Plaza Maya Mexican Restaurant
01.2009 - 01.2012
Diploma -
North High School
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