Hugo Rodriguez
Copley,OH
Summary
Flexible, results-oriented Operations and Restaurant Manager with a proven track record of improving profitability, streamlining operations, and building high-performing teams. Skilled in vendor negotiations, staff development, food costing, and health department compliance. Fluent in English and Spanish, with strong leadership and communication skills.
Overview
8
8
years of professional experience
Work History
Operations Manager
La Loma Akron
Akron, OH
07.2024 - Current
- Manage operations across restaurant, bakery, store, and butcher shop to ensure cost control and quality.
- Oversee inventory management, expense control, and vendor negotiations to improve profitability.
- Manage product orders and secure better pricing while maintaining product quality.
- Ensure all services comply with health department regulations and safety codes.
- Lead staff training and development to improve productivity and service.
- Manage product acquisition, food costing for bakery and restaurant, and pricing strategies for the meat store.
- Supervise various staff and keep employees compliant with company policies and procedures.
- Developed new policies and employee forms to improve workflows and foster a positive workplace culture.
Restaurant Operations & Staff Development Lead
La Loma Columbus
Columbus, OH
05.2024 - Current
- Developed and launched a signature drink menu, resulting in increased bar sales and improved guest experience.
- Directed staff training and team development, enhancing service quality and operational consistency.
- Handled full-cycle hiring, onboarding, and training to build a strong and reliable team.
- Managed bar inventory and performed beverage costing to maintain profitability and control expenses.
- Assisted in social media content creation and promotional planning, boosting brand visibility and engagement.
- Developed new policies and employee forms to streamline operations and create a better work environment.
- Collaborated with ownership to implement strategic initiatives and events, driving customer traffic and revenue growth.
- Optimized operational workflows and team communication, improving overall restaurant performance.
- Developed and evaluated solution options to build consensus and drive quality solutions.
Restaurant General Manager
Tijuana Street Tacos
01.2023 - 02.2024
- Boosted restaurant revenue through innovative marketing strategies and promotions.
- Enhanced customer satisfaction with consistent high-quality food and service.
- Handled full-cycle hiring, onboarding, and training to build a strong and reliable team.
- Developed and maintained a motivated staff through ongoing leadership and development initiatives.
- Reduced employee turnover by creating a positive work environment and offering competitive compensation.
- Managed budgets, inventory control, vendor relations, payroll, and timekeeping.
- Collaborated on seasonal menu development, increasing sales and customer interest.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
Drywall Technician
Call Us Sometime Painting/Ryan Homes
12.2021 - 12.2022
- Improved project efficiency by accurately measuring, cutting, and installing drywall to meet client specifications.
- Enhanced customer satisfaction by delivering high-quality drywall installation and finishing services within designated timeframes.
- Ensured safety compliance by maintaining a clean and organized work environment on job sites.
- Collaborated with team members to complete complex residential and commercial drywall projects on schedule and within budget constraints.
Food Delivery Driver
Doordash/Uber Eats/GrubHub
06.2021 - 12.2022
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Adhered to safety guidelines and traffic regulations, ensuring safe transportation of food items.
- Communicated proactively with management about potential issues or delays in delivery timelines.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
Server/Bartender Shift Manager
Tito’s Mexican Restaurant
01.2018 - 06.2020
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
North High School
Akron, OH01.2013
Skills
- Business Management
- Staff Training & Talent Development
- Operations Management
- Performance Evaluation
- Menu Development, Drink and Food
- Customer Service & Retention
- Budgeting & Expense Control
- Competitive Analysis
- Food Costing & Pricing Strategies
- Performance Analysis
- P&L Management Experience
- Quality Control
- Drywall Finishing & Installation
- Employee recruitment and hiring
Languages
Spanish – Native or Bilingual, English – Native or Bilingual
References
- Jorge, Solorio, La Loma Business Advisor/Incumet Accounting, (440) 973-6093
- Carolina, Solorio, Sental Marketing, (330) 283-9640
- Chris, Mlads, Gordon Food Service, (440) 821-3942
- Blanca, Saucedo, La Loma LLC, Owner & CEO, (330) 396-9223
Timeline
Operations Manager
La Loma Akron
07.2024 - Current
Restaurant Operations & Staff Development Lead
La Loma Columbus
05.2024 - Current
Restaurant General Manager
Tijuana Street Tacos
01.2023 - 02.2024
Drywall Technician
Call Us Sometime Painting/Ryan Homes
12.2021 - 12.2022
Food Delivery Driver
Doordash/Uber Eats/GrubHub
06.2021 - 12.2022
Server/Bartender Shift Manager
Tito’s Mexican Restaurant
01.2018 - 06.2020
High School Diploma -
North High School
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