Hugo Rubio Quintos
Key Largo,FL
Summary
Dedicated hospitality expert with fourteen years in high-end U.S. venues, excelling in food and beverage and housekeeping sectors. Skilled in delivering outstanding customer service and managing tasks efficiently. Proven ability to work independently and collaboratively, with a strong commitment to professional growth. Capable of thriving under pressure while maintaining organizational standards.
Overview
22
22
years of professional experience
Work History
Lead Steward
Key Largo Anglers Club
Key Largo, Florida
11.2020 - Current
- Assisted in planning special events by preparing necessary materials and resources.
- Responsible for training and supervising subordinate staff in accordance with company policies and procedures.
- Resolved customer complaints professionally while maintaining a positive attitude towards guests at all times.
- Provided feedback on employee performance reviews to ensure employees met job expectations.
- Identified opportunities for cost savings through efficient use of resources such as labor, energy and consumables.
- Established standard operating procedures for stewarding activities such as dishwashing, pot washing.
- Organized storage spaces to maintain an orderly appearance in the kitchen area.
- Enforced health and safety regulations within the kitchen and dining areas to prevent accidents.
- Contributed to team efforts by accomplishing related tasks as needed to support kitchen operations.
- Responded promptly to requests from kitchen and service staff to address immediate needs.
- Collaborated with kitchen and dining staff to ensure smooth operation during service hours.
- Assisted in the preparation of basic food items under the guidance of kitchen staff.
- Adapted to various roles within the kitchen and dining area, demonstrating flexibility and teamwork.
- Facilitated efficient waste disposal and recycling processes, adhering to environmental standards.
- Participated in staff meetings to discuss improvements in cleaning and maintenance procedures.
- Maintained cleanliness of dining areas, including floors, tables, and chairs to enhance guest experience.
- Provided support during inventory counts, ensuring accurate tracking of kitchen assets.
- Assisted in the setup and teardown of event spaces, ensuring timely readiness for functions.
Stewarding Manager
Grand Hotel
Mackinac Island, USA
04.2004 - 10.2018
- Have constant updates and interaction with Executive Chef and the Director of Purchasing regarding the inventory needed for the proper operation of the Main Kitchen.
- Ensuring inter-departmental (Beverage, Wait staff, Housekeeping, etc.) communication and cooperation in the interest of better operation of the main kitchen and the hotel.
- Assist any Outlet/Restaurant under the brand and every culinary team in the Main Kitchen for any kind of resource request.
- Assist every Department (Beverage, Housekeeping, Sales, Convention Services, etc.) with any request they make regarding Kitchen resources and Equipment.
- Ensuring a proper set up (equipment, chinaware, silverware, glassware) and availability for every event, function or meal time.
- Ensuring all equipment is cleaned, maintained and properly stored after an event, function or meal time.
- Ensure all storage room and storage areas are kept clean and organized.
- Have a proactive eye for detail and cleanliness.
- Lead, teach, coach the team of Stewards/Dishwashers for the day, evening or night team in the Main Kitchen and the Restaurants under the brand.
- Ensuring that all colleagues are following the proper procedures and standards set in place by the Department and the Hotel (clock in, clock out, job assignment, timings, behavior, etc.).
- Assist in the correct usage of all chemicals within the department and outlets, including appropriate training in accordance with legislation.
- Ensure that all Kitchens and Culinary Team's Stations are Cleaned, Organized and sanitized as needed.
- Foster an environment of cooperation within the department and between other departments within the hotel.
- Encourage participation and input from all colleagues while promoting professional work habits that will ensure that the department is being guided at all time by Hotel's Mission, Vision and Values.
- Conduct performance discussions and ensure all corrective (individual and group) actions forms are completed correctly and in a timely manner.
- Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment and adhering to all environmental policies and programs as required and follow department policies, procedures and service standards.
Education
Some College (No Degree) - Business Administration And Management
Universidad Nacional Autonoma De Mexico
Mexico CitySkills
- Leadership skills
- Event planning
- Inventory management
- Kitchen resource coordination
- Customer relationship management
- Cross-department communication
- Problem solving
- Attention to detail
- Employee training
- Performance evaluation
- Time management
- Flexibility and adaptability
- Staff scheduling
- Delegation
- Food presentation
- Waste reduction
- Foreign language proficiency
- Hospitality
- Guest relations
- Event planning and assistance
- Budgeting and finance
- Chemicals handling
- Food safety
- Customer assistance
- Equipment inspection
- Table setting expertise
- Basic housekeeping
- Workload management
- Multitasking capacity
- Task prioritization
- Goal setting
- Adaptability & Flexibility
- Analytical skills
- Analytical thinking
- High-Pressure Decision Making
- Food & Beverage Service
- Diplomatic communication
- Intercultural communication
- Creative thinking
- Problem-solving abilities
- Team collaboration
Personal Information
- Date of Birth: 07/18/70
- Place of Birth: Mexico
@RubioQuintos
Languages
English
Full Professional
Spanish
Full Professional
Accomplishments
Trough my career I have been awarded multiple times as leader and as team member
Timeline
Lead Steward
Key Largo Anglers Club
11.2020 - Current
Stewarding Manager
Grand Hotel
04.2004 - 10.2018
Some College (No Degree) - Business Administration And Management
Universidad Nacional Autonoma De Mexico