Hugo Taveras

Table Games Floor Supervisor

Ocean Casino Resort

07.2020 - Current

Maximized profitability by effectively managing chip inventory, game pace, and staffing levels during peak times.
Improved inter-department communication by fostering strong relationships between table games staff and other casino departments.
Implemented promotions and special events to attract new players, leading to increased revenue from table games operations.
Increased productivity by implementing time-saving procedures for opening/closing tables and completing necessary paperwork accurately.
Developed innovative solutions for common operational challenges, enhancing overall efficiency within the department.
Collaborated with management to develop floor layouts that optimized table placement and overall flow.
Collaborated with surveillance teams to identify potential threats or cheating incidents before they escalated into larger issues.
Ensured compliance with state gaming regulations through vigilant observation of table games and staff performance.
Streamlined dealer rotation schedules for greater efficiency and improved team morale.
Served as a mentor to new floor supervisors, offering guidance and support as they acclimated to their roles within the casino environment.
Contributed to a culture of continuous improvement by regularly participating in meetings and providing valuable input on ways to enhance department operations.
Maintained accurate records of player ratings to assist marketing efforts in targeting high-value guests for promotional offers.
Provided exceptional guest service, resulting in repeat business and positive word-of-mouth referrals.
Monitored chips purchases, table inventories, and player win ratios.
Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
Trained, supervised and evaluated workers.