Hugo Ugliano
Davenport,FL
Summary
Dynamic Sales Associate Manager with a proven track record at Haagen Dazs, excelling in customer service excellence and leadership. Enhanced team performance through strategic planning and process optimization, achieving significant client retention. Multilingual communicator skilled in fostering collaboration and resolving conflicts, driving organizational success in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Sales Associate Manager
Haagen Dazs
Orlando, FL
04.2024 - Current
- Monitored customer satisfaction levels in order to ensure client retention goals were met.
- Resolved customer complaints in a timely manner while maintaining positive relationships.
- Set short-term goals for team members based on individual performance reviews.
- Trained new hires on company policies, procedures, and product knowledge.
- Managed the entire sales cycle from lead generation through negotiation and closing deals.
- Developed and implemented sales strategies to increase market share.
- Provided support and guidance to sales teams in order to achieve organizational objectives.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Process Assistant
Amazon
Davenport, FL
11.2022 - 04.2024
- Tracks CPT packages to ensure the corresponding process is completed in a timely manner.
- Supervises more than 20 associates at a time to ensure all safety procedures are being met.
- Improved process efficiency by 10% through the use of data analytics and process re-engineering.
- identified and implemented process improvements to streamline administrative operations
Interim Process Assistant
Amazon
Davenport, FL
07.2022 - 11.2022
- Works closely with the Area Manager to ensure daily numbers are met and exceeded by allocating labor, assigning job duties, and communicating with other areas.
- Serves as the primary point of contact for all process-related inquiries of associates.
Warehouse Worker
Amazon
Davenport, FL
03.2022 - 07.2022
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Organized warehouse space for efficient storage of products.
- Transported goods to designated areas within the warehouse facility.
- Operated scanners, computers, and other equipment to track orders.
- Inspected damaged goods prior to disposal or return to vendor.
Salesperson
Toyota of Orlando
Orlando, FL
08.2021 - 01.2022
- Gathered data on competitors' pricing, products, and promotional activities.
- Assisted customers in selecting appropriate products or services for their needs.
- Provided personalized service to build relationships with customers.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Advised customers on the latest product features and benefits.
- Educated customers about products and services offered by the company.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Developed key customer relationships to increase sales.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Listened to customer needs to identify and recommend best products and services.
Sales Associate
iCase
Orlando, FL
03.2021 - 08.2021
- Processed transactions using a point-of-sale system.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Upsold additional items based on customer interests and needs.
- Conducted inventories on a regular basis to track stock levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Organized stockroom shelves according to size, color or style.
- Processed credit card transactions quickly and securely.
- Helped customers find specific products, answered questions, and offered product advice.
Sales Associate
Life Foods
Caracas, Distrito Capital
10.2020 - 02.2021
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Placed special orders or called other stores to find desired items.
- Greeted customers to determine wants or needs.
Receptionist
Hotel Paseo Las Mercedes
Caracas, Distrito Capital
07.2019 - 11.2019
- Responded to customer inquiries via phone, email, and in person.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Handled sensitive information in a confidential manner.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Education
High School Diploma -
Unidad Educativa Instituto Escuela
Caracas, Venezuela07-2018
Skills
Quick learner
Leadership skills
Pressure management
Team collaboration
Safety protocols
Customer service excellence
Multilingual communication
Process optimization
Microsoft Office proficiency
Strategic Planning
Languages
English
Full Professional
Spanish
Native/ Bilingual
Portuguese
Limited
Timeline
Sales Associate Manager
Haagen Dazs
04.2024 - Current
Process Assistant
Amazon
11.2022 - 04.2024
Interim Process Assistant
Amazon
07.2022 - 11.2022
Warehouse Worker
Amazon
03.2022 - 07.2022
Salesperson
Toyota of Orlando
08.2021 - 01.2022
Sales Associate
iCase
03.2021 - 08.2021
Sales Associate
Life Foods
10.2020 - 02.2021
Receptionist
Hotel Paseo Las Mercedes
07.2019 - 11.2019
High School Diploma -
Unidad Educativa Instituto Escuela
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