Hugo Vasquez
Holland,MI
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Purchasing Intern
Gentex
Zeeland, MI
05.2023 - Current
- Carried out data analysis, spreadsheet creation and data collection and cleaning.
- Proposed continuous improvement ideas in business productivity and cost reduction.
- Integrated with workplace to learn new skills and industry standards, meeting academic internship requirements and strengthening position to enter workforce as productive professional.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
Store Manager
Biggby Coffee
Holland, MI
09.2018 - 12.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
Team Leader
The Fat Burrito
Holland, MI
05.2015 - 12.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Education
Business Management
Davenport University
Grand Rapids, MI12.2022
High School Diploma -
Zeeland West
Zeeland, MI06.2018
Entrepreneurship And Global Business
Careerline Tech Center
Holland, MI05.2018
Skills
- Policies and Procedures
- Focus and Follow-Through
- Store Merchandising
- Multitasking and Organization
- Employee Training
- Shift Scheduling
- Recruiting and Hiring
- Supply Ordering
- Staff Supervision
- Employee Terminations
- Leading Staff Meetings
- Bank and Safe Deposits
- Money Handling
- Sales Tracking
- Customer Service
Certification
Serve Safe Certified
Languages
Spanish
Professional Working
Affiliations
Eagles Wings Church Worship Team Member
Timeline
Purchasing Intern
Gentex
05.2023 - Current
Store Manager
Biggby Coffee
09.2018 - 12.2022
Team Leader
The Fat Burrito
05.2015 - 12.2021
Business Management
Davenport University
High School Diploma -
Zeeland West
Entrepreneurship And Global Business
Careerline Tech Center