Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hugo Jr Penablanca

Brownsville

Summary

Dynamic team leader with extensive experience at Beach Water Park, excelling in safety training and emergency response. Proven ability to enhance guest satisfaction through effective communication and compliance with safety regulations. Recognized for empowering team members and implementing training programs that elevate service quality and operational efficiency. Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions. Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management. Energetic professional with several years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers. Skilled Team Leader with experience in supervising, training, and motivating teams. Strengths include project management, conflict resolution, and effective communication skills. Have contributed to past roles by improving team performance and enhancing workflow efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Team Leader

Beach Water Park
South Padre Island
06.2025 - Current
  • Supervised daily operations to ensure guest satisfaction and safety.
  • Trained new team members on park policies and customer service standards.
  • Coordinated schedules and assigned tasks to optimize team performance.
  • Monitored staff compliance with health and safety regulations.
  • Assisted in resolving guest complaints efficiently and professionally.
  • Conducted regular inspections of facilities for cleanliness and maintenance needs.
  • Facilitated team meetings to improve communication and collaboration among staff.
  • Implemented training programs to enhance employee skills and service quality.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.

Drive-Thru Cashier

McDonald's
Brownsville
01.2023 - 06.2025
  • Processed customer orders accurately and efficiently at busy drive-thru window.
  • Operated cash register and handled transactions with precision and speed.
  • Maintained cleanliness and organization of drive-thru area for optimal service.
  • Provided friendly and helpful customer service during peak hours.
  • Collaborated with team members to ensure smooth order fulfillment and delivery.
  • Followed food safety guidelines to ensure quality of products served.
  • Assisted in training new employees on cash handling procedures and service standards.
  • Resolved customer inquiries and concerns promptly to enhance satisfaction.
  • Operated drive-thru window efficiently to ensure fast order processing times.
  • Greeted customers, took orders, and provided product information.
  • Kept drive-thru station well-stocked and organized to meet customer needs.
  • Prepared drinks, ice cream and other special items to complete food orders.
  • Received payment from customers and made change as needed.
  • Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.

Lifeguard

Beach Water Park
South Padre Island
06.2024 - 10.2024
  • Monitored swimming areas for safety and compliance with park regulations.
  • Responded promptly to emergencies, providing first aid and coordinating rescues.
  • Enforced park rules to promote a safe and enjoyable environment for guests.
  • Conducted regular surveillance of patrons to identify potential hazards or risks.
  • Assisted in the training of new lifeguards on safety protocols and procedures.
  • Communicated effectively with team members during drills and emergency situations.
  • Maintained cleanliness of lifeguard stations and surrounding areas for guest comfort.
  • Participated in safety meetings to review protocols and improve response strategies.
  • Monitored swimmers to ensure safety in the pool area.
  • Enforced all safety regulations and posted rules for patrons.
  • Performed emergency rescues when necessary.
  • Maintained constant surveillance of patrons in the swimming area at all times.
  • Performed regular cleaning and maintenance of pool equipment.

Education

High School Diploma -

Hanna High School
Brownsville, TX
06-2025

Skills

  • Safety training
  • Emergency response
  • Safety compliance
  • Team leadership
  • Communication skills
  • Pool operations
  • Lifeguard operations
  • Adaptability in emergencies
  • Lifeguard certification
  • Physical fitness

Certification

  • Life Guard Certification

Timeline

Team Leader

Beach Water Park
06.2025 - Current

Lifeguard

Beach Water Park
06.2024 - 10.2024

Drive-Thru Cashier

McDonald's
01.2023 - 06.2025

High School Diploma -

Hanna High School
Hugo Jr Penablanca
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