Hugo Salinas Fernandez
Summary
Engineer with 8 years of experience implementing Engineering changes from customer specifications. Working closely with manufacturing to support integration of materials, methods and tools necessary to build specified designs.
Adept at performing quality inspections and identifying root causes for non-conforming material issues.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Hardworking and meticulous with a passion for continuous improvement.
Overview
14
14
years of professional experience
Work History
Product Engineer
Syncreon A DP World Company
01.2020 - Current
- Provided technical support to production team, enabling them to continue repair process without delays to comply with customer standards.
- Provided clear and timely technical data required for repair and specification of product.
- Directed, guided and monitored su natural work team during savings projects.
- Interpreted blueprints, technical drawings, schematics and computer-generated reports for product conformance with engineering design and performance specifications.
- Recommended solutions, built custom proposals, prepared supporting information and delivered presentations to external and internal customers.
- Communicated with vendors and key suppliers to select project materials and meet customer needs.
- Managed Engineering changes effectively, ensuring everything is as planned within scheduled release dates.
Quality Engineer
Syncreon A DP World Company
05.2016 - 01.2020
- Developed inspection plans based on design specifications, ensuring all critical dimensions and performance criteria were verified throughout the manufacturing process.
- Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
- Performed quality material inspections and generated reports to detail non-conforming material issues to suppliers.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Supported quality team members during corrective action updates.
- Streamlined internal communication, fostering cross-functional collaboration between engineering, manufacturing, and quality teams.
- Conducted detailed audits to ensure adherence to ISO 9001 standards, maintaining a high level of compliance throughout the organization.
Operations Supervisor
La Rodadora Espacio Interactivo
08.2013 - 05.2016
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Bilingual Customer Service Representative
ACS - XEROX
08.2010 - 08.2013
- Assisted customers with Spanish / English language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and within the time limits.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Provided language translation services for customer service inquiries.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
Education
MBA - Quality Control And Productivity
Universidad TecMilenio
Cd Juarez Chihuahua08.2019
Bachelor of Arts - Graphic Design
Universidad TecMilenio
Cd Juarez Chihuahua05.2015
Skills
- Quality Assurance Practices
- Cross-Functional Team Collaboration
- Process Inspections
- New Process Implementation
- ISO 9001 Auditor
- Safety considerations
- Six Sigma Methodologies
- Product development expertise
- Engineering changes Management
- Waste Reduction
- Root Cause Analysis
- Technical Documentation
Languages
English
Full Professional
Timeline
Product Engineer
Syncreon A DP World Company
01.2020 - Current
Quality Engineer
Syncreon A DP World Company
05.2016 - 01.2020
Operations Supervisor
La Rodadora Espacio Interactivo
08.2013 - 05.2016
Bilingual Customer Service Representative
ACS - XEROX
08.2010 - 08.2013
MBA - Quality Control And Productivity
Universidad TecMilenio
Bachelor of Arts - Graphic Design
Universidad TecMilenio
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