Tiffany Desoto
Moorpark,CA
Summary
Highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am looking forward to learning and expanding my knowledge in the workforce.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Insurance & Intake Coordinator
Los Robles Home care Services
Thousand Oaks, CA
02.2022 - Current
- Participated in meetings with upper management to discuss current projects and develop action plans for implementation.
- Recording patient information
- Verifying health insurance
- Performing clerical duties
- Answering incoming calls to address patients' questions about the admissions process
- Welcoming calls, registering, and admitting patients
- Gathering information about the patient and creating patient records
- scheduling start of care (SOC) & Resumption of care (ROC) visits
- Managing patient's profiles
- Responding to patients' inquiries and concerns
- Educate patients and their families on insurance benefits, coverage limitations, and out-of-pocket responsibilities to ensure they understand their financial obligations.
- Verify patient insurance coverage and benefits, including deductibles, copays, and out-of-pocket maximums, to ensure accurate billing and reduce claim denials.
- Assisted the billing department to update patient profiles with insurance changes, adding missing documents, insurance re verification, calling patients for additional insurance information, closing open episodes or changing SOC dates for proper visit reflection.
- Assisted with schedule request for Nursing, Physical therapy, Occupation Therapy and Speech Therapy.
- Daily hospital admission verification for current patients
Medical Assistant /Office Manager
California Coast Physicians
Camarillo, CA
06.2021 - 01.2022
- Handled checking in and checking out patients, pulling medical records and updating system details
- Pursued payments from customers with outstanding balances by reaching out via email and telephone calls
- Offered patients extra support with examination preparation, biological specimens and general movement between areas
- Completed, processed and reconciled insurance claims forms and payments
- Managed staff scheduling and set patient scheduling policy
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations
- Interviewed, hired and trained medical office teams and conducted performance reviews
- Supervised patient billing, collection and financial counseling and assisted with cash posting
- Maintained and managed filing, chart keeping and organizational systems for practice
- Supervised cleaning staff and coordinated equipment maintenance activities
- Performed data entry and processing into system databases and troubleshot minor computer issues
- Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable
- Transcribed physicians' notes and entered data into electronic chart management software
- Assisted with hospital admissions and paperwork
- Communicated with patients to gather intake data and verify chart information.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Retail Operations Coordinator
DANSK INVESTMENT GROUP, INC
Moorpark, CA
02.2020 - 06.2020
- Assist the department with day to day operations
- Order station supplies and equipment
- Relay and monitor station repair requests made by city inspectors and Operations Manager
- Light administrative duties as assigned
- Manage environmental waste drums
- Initiate new account set ups with environmental company
- Place orders to retrieve and replace drums
- Manage and process customer claims - personal injury, station damage and customer auto damage
- Gather incident reports including detailed manager and employee statements
- Communicate with station managers, claimants and insurance companies
- Participate in the litigation process - information gathering, depositions as needed
- Order utility and phone accounts for new stations or switch existing accounts
- Complete credit applications, process agreements, contracts and renewals with new and existing vendors
- Manage aspects of our CA, NM and FL lottery programs
- Initiate new account set ups to include ordering equipment and coordinating training
- Human Resources Recruiting
- Prepare station level employee offer letters and job postings
- Organize and prepare for annual manager and employee bonuses as well as their annual salary increase
- Maintain and report annual station liability insurance data - Certificate of Financial Responsibility, questionnaires, UST applications, tank schedules, bond riders, SOV and GL exposures
- Gather information and create reports - repair & maintenance, CERS data, throughputs, Subway annual business plan review
- Accounting - prepare check requisitions and invoices for payment
- Initiate and complete applications for station permits and licensing - BOE, business licenses, permit to operate, tobacco license, alcohol license
- Miscellaneous projects as assigned.
Shipping and Receiving Coordinator
NUT BUTTER CONCEPTS
Simi Valley, CA
09.2019 - 02.2020
- Handle all of the incoming and outgoing products
- Manage the trucking schedule for pick up from our corporate location and from our growers and processors
- Manage all purchasing of products for the company (ingredients, packaging, supplies, etc.)
- Create invoices, purchases orders, confirmation of purchase orders
- Weekly to Monthly inventory checks
- Create monthly reports/spreadsheets in Microsoft Excel
- Process all orders from customers
- Build pallets of products to be shipped out for purchases
- Handle all new trucking business for the company
- Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading
- Prepared accurate shipping orders and bills of lading to direct and route materials
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Staffing Associate & Operations Coordinator
APPLEONE
Thousand Oaks, CA
07.2016 - 08.2019
- Source and recruit various candidates for temporary and direct hire roles utilizing Boolean search techniques and recruiting ads
- Manage all office operations, according to corporate policies & Schedule qualified applicants for interviews
- Train new Operations Coordinator upon my promotion
- Create a new Operations Coordinator manual upon my promotion
- Conduct new hire orientations for temporary and direct hire candidates
- Process payroll for up to 100 temporary employees
- Create weekly payroll reports/spreadsheets in Microsoft Excel
- Process all payroll adjustments, background checks, and employee bonuses
- Process all employees through E-Verify & Issue direct deposit and Money Network Service pay cards
- Process all EDD claims and work with EDD when further information was needed
- Process all paperwork for new applicants and testing via our applicant tracking system
- Support Account Executives, Branch Manager, and Regional Vice President
- Assist Regional Vice President with our region's daily activities including weekly/monthly/quarterly Microsoft Excel reports and confidential matters
- Manage the daily office schedule, office meetings, webinars, and luncheons
- Receive all incoming phone calls and route them to appropriate personnel
- Maintain all records in accordance with the company quality manual
- Purchase all office supplies for the branch.
Education
Medical Billing & Coding - Medical
Conejo Valley Adult School
01.2021
Medical Administrative Assistant - Medical
Conejo Valley Adult School
01.2021
Skills
- I-9 Processing
- Office Management
- Customer service
- Human Resources
- Insurance
- Payroll coordinator
- Multitasking
- Charting And Clinical Documentation
- Data Entry
- Patient Referrals
- Benefit Coverage
- Eligibility Review
- ICD-10-CM
- CPT/HCPCS
- HIPAA Laws
Certification
- Certified Medical Billing & coding - 2021
- Certified Medical Administrative Assistant - 2021
Timeline
Insurance & Intake Coordinator
Los Robles Home care Services
02.2022 - Current
Medical Assistant /Office Manager
California Coast Physicians
06.2021 - 01.2022
Retail Operations Coordinator
DANSK INVESTMENT GROUP, INC
02.2020 - 06.2020
Shipping and Receiving Coordinator
NUT BUTTER CONCEPTS
09.2019 - 02.2020
Staffing Associate & Operations Coordinator
APPLEONE
07.2016 - 08.2019
Medical Billing & Coding - Medical
Conejo Valley Adult School
Medical Administrative Assistant - Medical
Conejo Valley Adult School
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