Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Huguens Joseph

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

30
30
years of professional experience

Work History

SHIPPING AND RECEIVING

UPS
Hartford
06.1995 - 11.2025
  • Worked closely with other team members to ensure efficient operation of shipping and receiving department.
  • Organized artworks for shipping and receiving, ensuring proper packing techniques were used.
  • Managed daily shipping and receiving activities including tracking shipments, preparing documents.
  • Worked collaboratively with other departments such as sales, shipping and receiving to ensure customer satisfaction.
  • Coordinated shipping and receiving activities to optimize inventory levels and minimize delays or back orders.

Customer Service Manager

MARRIOTT HOTEL
01.2000 - 10.2025
  • Assisted guests at check-in, providing information on various services within hotel.
  • Resolved conflicts between staff members or guests when necessary.
  • Organized special events such as conferences or meetings in the hotel premises ensuring smooth running of activities according to plan.
  • Gave clear directions to local museums, restaurants and places of interest to patrons.
  • Created a positive work environment for staff by providing guidance, support, recognition and motivation.

Customer Service Representative

NEWTECH GLOBAL
03.2016 - 03.2025
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Developed positive relationships with customers through friendly interactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Senior Member Service Specialist

ConnectiCare
FARMINGTON
09.2007 - 06.2015
  • Analyzed customer feedback data from surveys and implemented changes based on findings.
  • Processed customer account changes with proprietary software.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Prepared customer reports by gathering data collected during customer interactions.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.

Education

Associate of Science -

MITCHELL COLLEGE
New London, CT
08-1997

High School Diploma -

SAINT DUNSTAN PREP SCHOOL
Providence, RI
06-1992

Skills

  • Customer service
  • Conflict resolution
  • Billing procedures
  • Data analysis
  • Inventory management
  • Interdepartmental collaboration
  • Payment processing
  • Communication skills
  • Team building
  • Problem solving
  • Opening and closing accounts
  • Sales expertise
  • Paperwork processing
  • Customer consulting
  • Critical thinking
  • Empathy and patience
  • Building rapport
  • Documentation
  • Verbal and written communication
  • Product knowledge
  • Receiving support
  • Calm demeanor
  • Positive and professional
  • Dispute resolution
  • Shipping and receiving
  • Credit card payment processing
  • Hospitality and accommodation
  • Order fulfillment
  • Quality control
  • Problem-solving
  • Call center experience
  • Warehousing functions
  • Multi-line phone talent
  • Typing 40 wpm

Languages

French
Limited
CREOLE
Native/ Bilingual

Affiliations

  • READING
  • BASKETBALL
  • SWIMMING
  • POETRY

Timeline

Customer Service Representative

NEWTECH GLOBAL
03.2016 - 03.2025

Senior Member Service Specialist

ConnectiCare
09.2007 - 06.2015

Customer Service Manager

MARRIOTT HOTEL
01.2000 - 10.2025

SHIPPING AND RECEIVING

UPS
06.1995 - 11.2025

Associate of Science -

MITCHELL COLLEGE

High School Diploma -

SAINT DUNSTAN PREP SCHOOL

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Huguens Joseph