Hugues Iyuweni
Columbus,OH
Summary
Dynamic professional with extensive experience at DHL Supply Chain, excelling in order accuracy and quality control. Proven ability to manage time effectively while maintaining safety compliance. Skilled in product packaging and adept at resolving customer issues with empathy, ensuring high levels of satisfaction and loyalty. Committed to achieving productivity goals in fast-paced environments.
Keep operations organized and efficient to strengthen team performance and maximize efficiency. Bringing [Number]+ years of warehouse experience along with strengths in stock management and multitasking. Trained in warehouse operations procedures and experienced in supporting [Industry] customers.
Overview
7
7
years of professional experience
Work History
Picker Packer
DHL Supply Chain
07.2023 - 01.2025
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
Customer Service Representative
Walmart
03.2021 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Maintenance Technician
Smithfield Foods, Inc
01.2018 - 03.2021
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Education
High School Diploma -
C.S Masamba
DRC Congo-Kinshasa Skills
- Product packaging
- Order picking
- Warehouse safety
- Time management
- Quality control
- Forklift operation
- Safety compliance
Timeline
Picker Packer
DHL Supply Chain
07.2023 - 01.2025
Customer Service Representative
Walmart
03.2021 - 07.2023
Maintenance Technician
Smithfield Foods, Inc
01.2018 - 03.2021
High School Diploma -
C.S Masamba
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