Summary
Overview
Work History
Skills
Certification
Education
Timeline
Generic
Hugues Nyembo

Hugues Nyembo

Network Field IT
Smyrna,ga

Summary

Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 6 years of progressive IT experience.

Overview

1
1
Certification
13
13
years of professional experience
2
2
years of post-secondary education

Work History

Network Field Technician

Coca-Cola Bottling Company United Inc.
College park , GA
02.2016 - Current
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Diagnosed and executed resolution for network and server issues.
  • Monitored network hardware operations to evaluate proper configuration.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked effectively in fast-paced environments.

Warehouse Associate

Select Stone INC
Baton Rouge , LA
2013.04 - 2016.02
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Checked packages and merchandise for damage and notified vendors.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.

Sale Associate

Dillard's
Baton Rouge , LA
2010.05 - 2013.03
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.

Skills

  • Customer Service
  • Configuring Interfaces
  • Installation and Configuration
  • Diagnostic Tools
  • Hardware Evaluation
  • Preventative Maintenance
  • Network Device Monitoring
  • Wide Area Network (WAN)
  • Packet Analyzer
  • SNMP Monitoring
  • Data Integrity
  • System Administration
  • Hardware and Software Monitoring
  • Network Hardware and Software Maintenance
  • Monitoring Tools
  • Active Directory
  • New Installations
  • Local Area Network (LAN)
  • Hardware Integration
  • Software Deployment
  • Help Desk
  • Hardware and Firmware Design
  • Microsoft Windows
  • Team Support
  • Securing Networks
  • Helpdesk Administration
  • Install Software
  • Operational Support
  • Valid Driver's License
  • Software Applications

Certification

  • CompTIA cybersecurity +

Education

Associate of Science - Computer Science

ITI Technical College
Baton Rouge, LA
12.2014 - 12.2016

Timeline

Network Field Technician

Coca-Cola Bottling Company United Inc.
02.2016 - Current

Associate of Science - Computer Science

ITI Technical College
12.2014 - 12.2016

Warehouse Associate

Select Stone INC
2013.04 - 2016.02

Sale Associate

Dillard's
2010.05 - 2013.03

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Hugues NyemboNetwork Field IT