Summary
Overview
Work History
Education
Skills
Timeline
Teacher
Huguette Groce

Huguette Groce

Fort Myers,FL

Summary

Passionate and energetic retail store leader seeking a Field Leadership position. Guest and employee centric manager with talents for creating a culture of highly engaged teams to provide an easy and fun shopping experience for the guest and a rewarding and fulfilling experience for the employee. Analytical problem-solver proficient in using independent decision-making and sound judgment to positively impact company success while holding self and others accountable to exceeding goals. Dedicated to applying training, monitoring and morale-building strategies to enhance employee engagement and boost performance.

Overview

24
24
years of professional experience

Work History

Regional Director / District Manager

Bealls, Inc.
03.2014 - 07.2023
  • Collaborated with management to implement updated guest engagement program which led to top performing guest experience metrics in Base Store and Region resulting in 96% NPS score.
  • Led Base Store and Region to exceed sales and profit goals consistently year over year.
  • Implemented safer & more efficient operational environment leading to decreased accidents and improved working conditions which resulted in exceeding all efficiency metrics including stockroom to floor standards, markdown execution, and ecommerce fulfillment.
  • Significantly reduced turnover by engaging and connecting with store teams, providing challenging & rewarding assignments to exceed goals, and celebrating excellent work with recognition strategies.
  • Built strategic talent bench with individualized training and development plans to offer internal candidates opportunities for growth and minimizing gaps when openings occur - this led to becoming top store and region with most positions sustainably filled.
  • Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
  • Monitored staff performance by actively engaging in and observing day-to-day activities leading to consistent productivity.
  • Led and participated in daily and weekly meetings to discuss and optimize strategies.

District Manager

Kirkland's Home
02.2010 - 02.2014
  • Significantly improved sales and profit in base store and district by creating environment of highly engaged employees committed to providing exceptional guest experience.
  • Award winning guest centric metrics including highest level of store conversion, UPT and ADT resulting in #1 sales comp growth year over year.
  • Developed internal talent which led to 90% internal promotion rate to Store Managers in district.
  • Reduced turnover of supervisor level and above by 50% by creating culture that values exceeding goals and rewarding performance.
  • Built relationships with other district managers to share practices and performance improvement strategies.

HR Specialist & Communications Manager

Chico's FAS, Inc.
03.2007 - 02.2010
  • HR Specialist - supported corporate and field leaders by providing guidance on HR related issues. Managed employee hotline - approximately 30 calls per week and provided HR guidance and support to issues received. Handled confidential and sensitive information with discretion and tact.
  • Store Communications Manager- Collaborated with various corporate partners to gather and communicate company initiatives and standards leading to clarity in communication and improved execution in stores. Managed payroll budgets and hit target goals.
  • Store Operations Assistant - Provided executive leadership support to store operations and field teams. Managed executive calendars, scheduled meetings and appointments and coordinated travel arrangements to optimize time.

Store Manager

Beall's, Inc.
01.2000 - 02.2007
  • Supervised employees in fast-paced environment to provide exceptional guest experience and execute operational tasks which led to numerous award winning results in sales, profit and operations.
  • Implemented fast, accurate and efficient point of sale operations which improved transaction speed by 20% which resulted in better service to guests and less waiting time in line.
  • Managed inventory control, cash control, and store opening and closing procedures to maximize sales and minimize shrinkage leading to exceptional P&L results.
  • Rotated merchandise and displays to feature new products and promotions to create fun and inviting environment for guests to shop.

Education

Bachelor of Arts - Psychology and Political Science

University of South Florida
Tampa, FL

Skills

  • Guest & Employee Centric
  • Collaborative & Partnership Building
  • Sale Planning and P&L Management
  • Inventory & Shrink Management
  • Employee Selection & Onboarding
  • Team Training & Development
  • Holding Self & Others Accountable
  • Leading & Participating in Meetings

Timeline

Regional Director / District Manager

Bealls, Inc.
03.2014 - 07.2023

District Manager

Kirkland's Home
02.2010 - 02.2014

HR Specialist & Communications Manager

Chico's FAS, Inc.
03.2007 - 02.2010

Store Manager

Beall's, Inc.
01.2000 - 02.2007

Bachelor of Arts - Psychology and Political Science

University of South Florida

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Huguette Groce