Huguette Groce
Fort Myers,FL
Summary
Passionate and energetic retail store leader seeking a Field Leadership position. Guest and employee centric manager with talents for creating a culture of highly engaged teams to provide an easy and fun shopping experience for the guest and a rewarding and fulfilling experience for the employee. Analytical problem-solver proficient in using independent decision-making and sound judgment to positively impact company success while holding self and others accountable to exceeding goals. Dedicated to applying training, monitoring and morale-building strategies to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Regional Director / District Manager
Bealls, Inc.
Fort Myers, FL
03.2014 - 07.2023
- Collaborated with management to implement updated guest engagement program which led to top performing guest experience metrics in Base Store and Region resulting in 96% NPS score.
- Led Base Store and Region to exceed sales and profit goals consistently year over year.
- Implemented safer & more efficient operational environment leading to decreased accidents and improved working conditions which resulted in exceeding all efficiency metrics including stockroom to floor standards, markdown execution, and ecommerce fulfillment.
- Significantly reduced turnover by engaging and connecting with store teams, providing challenging & rewarding assignments to exceed goals, and celebrating excellent work with recognition strategies.
- Built strategic talent bench with individualized training and development plans to offer internal candidates opportunities for growth and minimizing gaps when openings occur - this led to becoming top store and region with most positions sustainably filled.
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
- Monitored staff performance by actively engaging in and observing day-to-day activities leading to consistent productivity.
- Led and participated in daily and weekly meetings to discuss and optimize strategies.
District Manager
Kirkland's Home
Fort Myers, FL
02.2010 - 02.2014
- Significantly improved sales and profit in base store and district by creating environment of highly engaged employees committed to providing exceptional guest experience.
- Award winning guest centric metrics including highest level of store conversion, UPT and ADT resulting in #1 sales comp growth year over year.
- Developed internal talent which led to 90% internal promotion rate to Store Managers in district.
- Reduced turnover of supervisor level and above by 50% by creating culture that values exceeding goals and rewarding performance.
- Built relationships with other district managers to share practices and performance improvement strategies.
HR Specialist & Communications Manager
Chico's FAS, Inc.
Fort Myers, FL
03.2007 - 02.2010
- HR Specialist - supported corporate and field leaders by providing guidance on HR related issues. Managed employee hotline - approximately 30 calls per week and provided HR guidance and support to issues received. Handled confidential and sensitive information with discretion and tact.
- Store Communications Manager- Collaborated with various corporate partners to gather and communicate company initiatives and standards leading to clarity in communication and improved execution in stores. Managed payroll budgets and hit target goals.
- Store Operations Assistant - Provided executive leadership support to store operations and field teams. Managed executive calendars, scheduled meetings and appointments and coordinated travel arrangements to optimize time.
Store Manager
Beall's, Inc.
Naples, FL
01.2000 - 02.2007
- Supervised employees in fast-paced environment to provide exceptional guest experience and execute operational tasks which led to numerous award winning results in sales, profit and operations.
- Implemented fast, accurate and efficient point of sale operations which improved transaction speed by 20% which resulted in better service to guests and less waiting time in line.
- Managed inventory control, cash control, and store opening and closing procedures to maximize sales and minimize shrinkage leading to exceptional P&L results.
- Rotated merchandise and displays to feature new products and promotions to create fun and inviting environment for guests to shop.
Education
Bachelor of Arts - Psychology and Political Science
University of South Florida
Tampa, FLSkills
- Guest & Employee Centric
- Collaborative & Partnership Building
- Sale Planning and P&L Management
- Inventory & Shrink Management
- Employee Selection & Onboarding
- Team Training & Development
- Holding Self & Others Accountable
- Leading & Participating in Meetings
Timeline
Regional Director / District Manager
Bealls, Inc.
03.2014 - 07.2023
District Manager
Kirkland's Home
02.2010 - 02.2014
HR Specialist & Communications Manager
Chico's FAS, Inc.
03.2007 - 02.2010
Store Manager
Beall's, Inc.
01.2000 - 02.2007
Bachelor of Arts - Psychology and Political Science
University of South Florida