Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Availability
Timeline
OfficeManager
Huguette Kenda-Misenga

Huguette Kenda-Misenga

Auburn,ME

Summary

I am a highly skilled and versatile professional with over 15 years of experience in production management, communications, transportation industry operations and facility management. I work effectively in leading and organizing teams, streamlining manufacturing processes and coordinating complex logistics to ensure a smooth operation. I can go on and on and on and on and on and on and on and on and on. of disappointment, of the hand-gate method And if necessary, I’ll always strive for excellence in everything I do.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Office Manager

Lewiston Academy
03.2024 - Current

Manage the daily operations of the school office, including reception duties, answering phones, and handling inquiries from students, and staff.

  • Provide administrative assistance to school leaders, including scheduling meetings, preparing reports, and handling correspondence.
  • Coordinate and oversee the preparation of school newsletters, notices, and other communication materials.
  • Maintain accurate student records, including attendance, enrollment, and academic performance.
  • Ensure the proper filing and storage of important school documents and records. Handle student registrations, transfers, and withdrawals.
  • Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.

Production Manager

Ruedesley Travel
07.2019 - 12.2023
  • Lead the development and refinement of travel packages, including destinations, accommodations, activities, and experiences.
  • Research and analyze market trends to identify new travel opportunities and products that align with the company’s brand.
  • Collaborate with the marketing team to create promotional materials that highlight the unique aspects of travel packages.
  • Negotiate contracts and pricing with suppliers to ensure competitive rates and favorable terms for the company.
  • Monitor and control expenses related to product development and delivery.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.

Project Manager

Zeta Tours
London Uk
07.2017 - 06.2019
  • Lead and manage end-to-end planning, execution, and delivery of travel and tour projects for diverse client groups.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Oversee the coordination and logistics of tours, including transportation, accommodation, activities, and guides, to provide seamless travel experiences. Manage project budgets, timelines, and resources, ensuring all tours are delivered on time and within budget.
  • Negotiate with suppliers and partners to secure the best rates and service agreements, maximizing value for both the company and clients.
  • Monitor and evaluate tour performance, gathering feedback to continuously improve service offerings.
    Ensure compliance with industry regulations and maintain high standards of safety and customer service.
  • Provide leadership and support to a team of tour coordinators and guides, fostering a collaborative and high-performance work environment.

Senior Travel Manager

Expat Explore
Cape Town South Africa
09.2014 - 12.2016
  • Negotiated favorable contracts with vendors, resulting in cost savings and improved services for clients.
  • Collaborated with marketing teams to promote special offers and packages, driving increased bookings and revenue growth.
  • Managed budgets effectively by tracking expenses closely and negotiating competitive pricing options without compromising quality or experience.
  • Assisted clients with travel emergencies or last-minute changes by efficiently coordinating alternative arrangements with minimal disruption.
  • Provided exceptional customer service throughout the entire booking process from initial consultation through post-trip followup.

Education

Certificate - Financial Management

University Of Cape Town
Cape Town, South Africa
08.2020

Bachelor of Science - International Business Management

University of Cape Town
Cape Town, South Africa
01.2020

High School Diploma -

Lycee Tobongisa
Kinshasa, Congo
02.2007

Skills

  • Customer Service
  • Office Management
  • Strong leadership and team management skills
  • Excellent negotiation and communication abilities
  • Proficiency in travel management software and Microsoft Office Suite
  • High attention to detail and organizational skills
  • Ability to manage multiple projects simultaneously and meet deadlines
  • Understanding of global travel trends, customer preferences, and market dynamics
  • Fluency in multiple languages

Accomplishments

  • I successfully planned and coordinated a mining gala event for 300 people in under two months, ensuring its success and demonstrating my ability to manage large-scale projects efficiently.
  • I developed and instituted an employee training and retention initiative, which reduced personnel turnover by 25% within six months.

Certification


  • CM - Certified Manager Certification

Languages

French
Native or Bilingual
English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Office Manager

Lewiston Academy
03.2024 - Current

Production Manager

Ruedesley Travel
07.2019 - 12.2023

Project Manager

Zeta Tours
07.2017 - 06.2019

Senior Travel Manager

Expat Explore
09.2014 - 12.2016

Certificate - Financial Management

University Of Cape Town

Bachelor of Science - International Business Management

University of Cape Town

High School Diploma -

Lycee Tobongisa
Huguette Kenda-Misenga