HUIT-JANDEL KAMPIZE
Charlotte,NC
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Behavior Technician/ABA Behavior Therapist
ABS Kids
Charlotte, NC
01.2024 - Current
- Developed individualized treatment plans for each client that included goals and objectives.
- Supported clients in developing self-help skills such as dressing, toileting, eating independently .
- Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
- Engaged in professional development activities to stay abreast of current trends in the field of Applied Behavior Analysis.
- Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
- Collaborated with families to provide support strategies for home-based interventions.
Customer Service Representative/Billing Specialist
Worx Lawn & Garden Equipment
Charlotte, NC
04.2023 - 12.2023
- Resolved customer complaints promptly and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Helping customers with troubleshooting.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
FRONT DESK AGENT
Le Meridien & Sheraton Charlotte Hotel
Charlotte, NC
09.2022 - 04.2023
- Maintained cleanliness of lobby area at all times.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Managed cash drawer responsibly throughout shift.
- Verified accuracy of room rates and other charges during check-in process.
- Addressed customer needs in a timely manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
SCHEDULING COORDINATOR/ COMMAND CENTER
PINK ENERGY
Charlotte, NC
04.2022 - 09.2022
- Avoided overbooking and errors through proactive communication about new appointments and schedule changes
- Followed up with scheduled individuals
- Oversaw schedules by engaging individuals through text, call, and email
- Identified and addressed call-offs, no-shows, and other issues impacting scheduling
- Delivered fast and friendly service to handle questions and service complaints.
FRONT DESK COORDINATOR
AMBASSADOR PERSONNEL
Charlotte, NC
05.2021 - 04.2022
- Provided excellent customer service by responding promptly to guest requests and resolving issues quickly and efficiently.
- Ensured that all front desk areas were kept clean and organized at all times.
- Ensured compliance with applicable laws and regulations pertaining to customer privacy rights.
- Performed administrative tasks such as filing documents, preparing reports, and updating databases.
- Assisted with scheduling shifts for front desk staff members according to business needs.
- Greeted guests and checked them into the hotel; verified identification and credit card information.
WAITRESS
THREE AMIGOS
Charlotte, NC
01.2020 - 12.2020
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer
- Answered phone for takeout orders and responded to service questions
- Resolved complaints and issues involving both guests and employees.
BARISTA
STARBUCKS
Charlotte, NC
01.2019 - 01.2020
- Prepared and served coffee, espresso drinks, blended coffees, and teas
- Followed health, safety, and sanitation guidelines to pass state inspections
- Described menu items to customers and suggested appealing products
- Addressed and resolved customer concerns to maintain brand loyalty
- Operated cash registers and handled cash and card transactions
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
Education
International Relations -
University Of North Carolina At Charlotte
05-2025
Associate of Arts and Sciences -
Central Piedmont Community College
12.2021
Skills
- Scheduling
- Individualized Education Plans
- Documentation skills
- Behavior Management
- Data collection and analysis
- Product Knowledge
Awardsandacknowledgements
- CPR
- SIDS Certification
- Associate Of Arts
Languages
- French Native
- Swahili Native
Languages
French
Native/ Bilingual
Swahili
Native/ Bilingual
Timeline
Behavior Technician/ABA Behavior Therapist
ABS Kids
01.2024 - Current
Customer Service Representative/Billing Specialist
Worx Lawn & Garden Equipment
04.2023 - 12.2023
FRONT DESK AGENT
Le Meridien & Sheraton Charlotte Hotel
09.2022 - 04.2023
SCHEDULING COORDINATOR/ COMMAND CENTER
PINK ENERGY
04.2022 - 09.2022
FRONT DESK COORDINATOR
AMBASSADOR PERSONNEL
05.2021 - 04.2022
WAITRESS
THREE AMIGOS
01.2020 - 12.2020
BARISTA
STARBUCKS
01.2019 - 01.2020
International Relations -
University Of North Carolina At Charlotte
Associate of Arts and Sciences -
Central Piedmont Community College
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