Hui Tak Chow
Braintree,MA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Technician
Milliontech Development Limited
Hong Kong
09.2021 - 06.2022
- Executed diagnostics, troubleshooting and evaluations on label printer & handheld scanner.
- Completed job reports and logs immediately following service calls.
- Read manuals and manufacturer instructions to install and troubleshoot devices.
- Maintained quality assurance and customer satisfaction objectives.
Customer Service Clerk
Milliontech Development Limited
Hong Kong
05.2019 - 08.2021
- Responded to customer needs through competent customer service and prompt problem-solving.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided ongoing service for product maintenance.
Customer Service Representative
Hong Kong Telecom Limited
Hong Kong
08.2017 - 11.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Educated customers about billing, payment processing and support policies and procedures.
Control Officer
G4S HK
Hong Kong
06.2016 - 05.2017
- Reported complex issues and conditions to management for specialized diagnosis and repair.
- Arrange & manage crew in daily operation.
Education
High School Diploma -
The Jockey Club EduYoung College
Hong Kong05.2014
Skills
- Attention to Detail
- File and Record Maintenance
- Prevention Strategies
- Routine Inspections
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Japanese
Professional Working
Timeline
Technician
Milliontech Development Limited
09.2021 - 06.2022
Customer Service Clerk
Milliontech Development Limited
05.2019 - 08.2021
Customer Service Representative
Hong Kong Telecom Limited
08.2017 - 11.2018
Control Officer
G4S HK
06.2016 - 05.2017
High School Diploma -
The Jockey Club EduYoung College
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