Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Technician
Milliontech Development Limited
Hong Kong
09.2021 - 06.2022
Executed diagnostics, troubleshooting and evaluations on label printer & handheld scanner.
Completed job reports and logs immediately following service calls.
Read manuals and manufacturer instructions to install and troubleshoot devices.
Maintained quality assurance and customer satisfaction objectives.
Customer Service Clerk
Milliontech Development Limited
Hong Kong
05.2019 - 08.2021
Responded to customer needs through competent customer service and prompt problem-solving.
Met customer call guidelines for service levels, handle time and productivity.
Provided ongoing service for product maintenance.
Customer Service Representative
Hong Kong Telecom Limited
Hong Kong
08.2017 - 11.2018
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Educated customers about billing, payment processing and support policies and procedures.
Control Officer
G4S HK
Hong Kong
06.2016 - 05.2017
Reported complex issues and conditions to management for specialized diagnosis and repair.