Huiying Chen(Grace)

• Managed payroll, daily deposits, and cost controls.
• Set employee schedules, delegated work, and monitored food quality and service performance.
• Planned and executed strategies to increase customer loyalty and retention.
• Monitored and adjusted pricing, discounts and promotions to maximize profitability.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Motivated staff to perform at peak efficiency and quality.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Oversaw food preparation and monitored safety protocols.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Purchased food and cultivated strong vendor relationships.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Developed and implemented comprehensive business plan to maximise restaurant success.

Be the Manager to run the new Dim Sum restaurant.

• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.

This is my first Hongkong style dim sum restaurant. During running this restaurant, I learned how to order supplying and how to increase and keep customers. We learned about different part /kinds of beef or pork, and we learned what might be the best way to cook in Chinese style. Business stopped because epidemic.

I have worked for several restaurants in California and Washington from 2012 to 2019. I am always one of the best servers in the restaurant because I work quickly and have better customer service. Some of the customers even remember me in the new place after few years.