Hulda Maganga Ngouali
Brooklyn,NY
Summary
Results-driven United Nations professional with experience in team leadership, operational coordination, stakeholder engagement, and public information. Skilled at managing cross-functional operations, leading diverse teams, and delivering high-quality services in fast-paced, multicultural environments. Recognized for strong communication, organizational, and problem-solving abilities, with a commitment to professionalism, collaboration, and operational excellence. Passionate about supporting international initiatives and contributing to impactful, mission-driven organizations.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Public Information Assistant - Tour coordinator
United Nations
New York, New York
05.2025 - Current
- Coordinated daily operations and schedules for guided tours, ensuring seamless delivery of high-quality visitor experiences.
- Led and supervised a diverse team of tour guides, providing direction and performance support.
- Monitored tour quality and ensured compliance with organizational policies, security procedures, and customer service standards.
- Served as the primary point of contact for visitors, delegates, schools, and partner organizations, addressing inquiries and resolving issues promptly.
- Coordinated with Security, Conference Services, and Facilities Management to streamline tour operations and enhance visitor satisfaction.
- Prepared operational reports, attendance records, and performance metrics to inform management decisions and improve service delivery.
- Managed last-minute schedule changes and operational disruptions while maintaining service continuity
- Supported the planning and execution of special events, VIP visits, and high-level delegations.
- Fostered a collaborative team environment focused on professionalism, efficiency, and excellent customer service.
- Implemented process improvements that streamlined workflows and reduced visitor wait times, contributing to a more efficient overall experience.
Public Information Assistant - Tour Guide
United Nations
New York, New York
08.2022 - Current
- Conducted engaging guided tours in English and French, delivering accurate, up-to-date information on the United Nations' mandate, priorities, and global initiatives to diverse international audiences.
- Incorporated current UN developments, key statistics, and emerging global issues into tour presentations, enhancing visitor engagement with timely and relevant information.
- Adapted tour content and delivery to onsite visitor routes, integrating Security Council and General Assembly chambers, exhibitions, and interactive displays to enhance the visitor experience.
- Presented compelling narratives and human-centered stories that illustrated the Sustainable Development Goals (SDGs), encouraging visitors to understand global challenges and take meaningful action.
- Delivered clear, impactful, and audience-focused presentations tailored to visitors from diverse cultural, educational, and professional backgrounds.
- Developed engaging educational content in collaboration with Briefing Assistants and colleagues, ensuring consistent messaging across visitor programs.
- Maintained current knowledge of UN system, peace and security, sustainable development, humanitarian affairs, and human rights through comprehensive research of UN publications and official resources.
Education
Master of Science - Humanitarian Studies
Fordham University
Bronx, NY01-2027
Bachelor of Science - International Relations And Diplomacy
Mercy College
Dobbs Ferry, NY05-2022
Skills
- Visitor Engagement
- Operational Coordination
- Strategic planning
- Strategic Planning
- Team Leadership
- Cross-functional teamwork
- Client Orientation
- Problem Solving
- Communication
- Strategic Planning
Languages
English
Full Professional
French
Native/ Bilingual
Certification
- Humanitarian Data in Information Management - UNICEF (2026)
Accomplishments
- Outstanding delegation - National Model United Nations Conference (2022)
Timeline
Public Information Assistant - Tour coordinator
United Nations
05.2025 - Current
Public Information Assistant - Tour Guide
United Nations
08.2022 - Current
Master of Science - Humanitarian Studies
Fordham University
Bachelor of Science - International Relations And Diplomacy
Mercy College