Hulin Baruch Temouafo Tchoutezem
Manassas,VA
Summary
Personable and dedicated Customer Service Representative with extensive experience in IT industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Analyst
HCL Technologies
Katowice, śląskie
01.2022 - 04.2022
- Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
- Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Used remote login tools to assist clients with technical and product questions.
Customer Service Associate
Amazon
05.2021 - 01.2022
- Identify and corrected major process delays that led to customer requests
- Answering customers' calls regarding services provided
- Good Verbal and Written communication skills, this includes good telephone skills & ability to speak clearly and professionally.
Customer Service Representative
Sarri imprimerie
07.2017 - 10.2018
- Good Verbal and Written communication skills, this includes good telephone skills & ability to speak clearly and professionally
- Responsible for controlling in-going and out-going stocks
- Answering customers' calls regarding services provided
- Responsible for ensuring prompt delivery of products and services to customers
- Answer requests regarding services provided and develop relationships with Internal clients.
Education
Bachelor's degree - International Business Relations
WSB University
Katowice, Poland02.2022
Bachelor's degree - Human Geography
University of Yaounde 1
Yaounde, Cameroon06.2018
Skills
- Software Updating
- Troubleshooting and Diagnostics
- Application Installations
- Hardware Installation
- Technical Support
- Issue Diagnosis and Resolution
- Computer Troubleshooting
- Help Desk Support
- Verbal and Written Communication
- Customer Service
Languages
English
French
Certification
- CompTIA ITF+ certification - January 2023
- IBM Technical Support certification - August 2022
- Cartography Training - March 2018
Timeline
Senior Analyst
HCL Technologies
01.2022 - 04.2022
Customer Service Associate
Amazon
05.2021 - 01.2022
Customer Service Representative
Sarri imprimerie
07.2017 - 10.2018
Bachelor's degree - International Business Relations
WSB University
Bachelor's degree - Human Geography
University of Yaounde 1
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