Hulya Portakal

EMIRATES | SALESFORCE DEVELOPER
Baggage Tracking

Utilized Street API to efficiently locate passengers' addresses, resulting in a 20% increase in successful baggage deliveries.

Developed a custom API to handle lost baggage cases, leading to improved customer satisfaction and reduced turnaround time.

Implemented automated notifications and updates, streamlining the baggage tracking process and enhancing overall customer experience.

Collaborated with the development team to integrate Street API with a user-friendly mobile application, providing real-time updates to passengers about their lost baggage locations.

Leveraged customer feedback to continuously refine the baggage tracking system and ensure secure and efficient baggage delivery.

Project: Batch Apex Application for Gift Promotions
Utilized Batch Apex to create a gift promotion program and offer personalized offers to customers.
Strategically managed the promotion campaign based on customer segmentation and purchase history analysis.
Provided feedback by using analytical reports and performance metrics to measure the effectiveness of the promotion.
Collected customer feedback and implemented improvements to enhance customer satisfaction and loyalty regarding gift campaigns.

Prevention of Duplicate Passenger Records with Trigger:

During the Passenger Management System project, I developed a robust solution to prevent the duplication of passenger records in the system. By applying the Before Insert and Before Update trigger, I successfully prevented passengers from being registered multiple times in the system.

Key Features and Functionality:

Data Integrity: The trigger enforced uniqueness between existing and new records, ensuring the integrity of passenger data and preventing the same passenger from being repeatedly added to the system.

Error Tolerance: The trigger prevented the entry of erroneous or incomplete information during the registration process, mitigating data inconsistencies and errors.

Data Reliability: The trigger ensured accurate and reliable passenger data, facilitating precise reporting, analysis, and data-driven decision-making to enhance business processes.

Automatic Alerts: The trigger automatically provided alerts to users upon attempting to create duplicate records, improving user experience and reducing unnecessary data entries.

Benefits and Outcomes: Prevented duplicate passenger records, maintaining a clean and organized database. Enhanced data consistency and reliability, guaranteeing accuracy in reporting and analysis. Reduced errors and data pollution during data entry, resulting in a trustworthy and error-free database. Increased system efficiency by preventing unnecessary record entries and reducing database size.

IT Specialist

IT Systems Management : Initiated the setup and ongoing maintenance of all IT infrastructures, ensuring uptime and efficient operations.

Print Systems Configuration: Established both wired and wireless printing systems across all workstations, ensuring accessibility and providing regular maintenance for uninterrupted service.

Hardware and Software Management: Oversaw the timely installation, updates, and upgrades of essential company software and hardware, ensuring alignment with business needs and technological advancements.

Cost Forecasting: Proactively analyzed and reported anticipated costs associated with IT asset replacement or upgrades, aiding in budgetary planning.

System Evaluation: Consistently assessed IT infrastructure to ensure it met evolving business requirements, recommending adjustments as necessary.

Network Solutions: Spearheaded end-to-end networking solutions in both business locations, ensuring seamless connectivity and optimal performance.