Huma Arif
Dallas,TX
Summary
Detail-oriented and results-driven claims processing agent with expert customer service skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Fraud Claims Processor
Ulta Company
01.2019 - Current
- Serve as key member of claims processing team, handling high volume of claims with precision and efficiency while ensuring adherence to company policies and industry regulations.
- Utilize specialized claims processing software to accurately record and track claims from initiation to resolution, maintaining meticulous documentation throughout process
- Conduct thorough investigations into claims discrepancies, collaborating closely with internal departments such as finance, inventory management, and procurement to gather relevant information and validate claims
- Proactively identify opportunities for process improvement, proposing and implementing innovative solutions to streamline workflows and enhance efficiency
- Handled escalated customer concerns regarding claim denials or delays with empathy and professionalism.
- Reduced claim processing time for faster customer service and improved satisfaction rates.
Customer Service Team Leader
Chicago Fabric and Fashion
01.2014 - 01.2019
- Contributed to development of policies and procedures that enhanced overall customer experience.
- Reviewed individual performance metrics, offering constructive feedback and coaching to drive continuous improvement.
- Conducted ongoing analysis of call center metrics to identify areas for improvement and implement necessary changes.
- Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Reduced staff turnover by implementing targeted training programs and fostering positive work environment.
- Attracted potential customers by answering design questions and suggesting information about other products and services.
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
- Handled day-to-day customer contact via phones, and emails.
Education
Bachelor of Science - Science Education
Bahauddin Zakariya University
Multan-Pakistan2006
High School Diploma -
Mather High School
Chicago, United States2002
Skills
- Claims review
- Transactions reconciliation
- Medical terminology knowledge
- Claims
- Information Security
- Call Management
- Complaint resolution
- Product Knowledge
- Quality Assurance Controls
- Staff Training
- Escalation management
- Bilingual
Languages
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Fraud Claims Processor
Ulta Company
01.2019 - Current
Customer Service Team Leader
Chicago Fabric and Fashion
01.2014 - 01.2019
Bachelor of Science - Science Education
Bahauddin Zakariya University
High School Diploma -
Mather High School
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