Huma Suhail
Edison,New Jersey
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Account Manager
Worldwide Flight Services Air India
Newark, NJ
03.2020 - Current
- Maintained relationships with existing customers through regular communication and follow-ups.
- Organized client meetings to discuss project progress and potential new business ventures.
- Collaborated with internal teams to create innovative solutions that drive business goals forward.
- Managed team members across multiple departments to ensure work is completed accurately and on time.
- Trained new staff members on account management procedures as well as best practices.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Account Supervisor
SAS Worldwide Flight Service
08.2023 - 12.2023
- Trained new employees on company policies, procedures and work ethics
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards
- Worked closely with upper management to develop strategies for improving operational efficiency within the department
- Communicated employee, customer and workplace needs to managers
- Assessed staff performance on a regular basis, providing feedback and coaching as necessary to improve results
- Answered customer questions and made product recommendations according to needs
- Monitored workflow processes to ensure accuracy and timeliness of deliverables
- Inspected work environment for health and safety hazards and reported findings to manager
- Coordinated employee schedules according to availability and approved shift changes
- Provided technical support to team members in order to assist them in completing tasks more efficiently
- Organized weekly meetings with subordinates to discuss current projects, deadlines, and any other pertinent information.
Flight controller / Passenger Service Agent/Cashier/ticketing Agent
Worldwide Flight Service, US
03.2021 - 08.2023
- Compiled information about flights from flight plans, pilot reports, radar, and observations
- Inspected, adjusted, and control radio equipment and airport lights
- Managed ticket counter operations including check-in and check-out procedures for passengers and cargo items
- Performed administrative duties such as filing paperwork, updating databases, processing payments
- Provided excellent customer service by assisting customers with questions, flight changes and luggage issues
- Followed airline regulations by weighing luggage on scales and properly charging customers
- Provided assistance with wheelchair access for elderly or disabled passengers
- Looked over ticket reservations, checking for mistakes, errors and glitches
- Answered inquiries regarding schedules, accommodations, procedures, or policies
- Demonstrated proficiency in utilizing ticketing software for booking flight reservations
- Developed strong communication skills, both verbal and written, to interact effectively with customers
- Informed clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements
- Provided customers with travel suggestions and information sources
- Lost, delayed, and misdirected baggage for customers
- Adhered to all applicable laws governing air travel including TSA guidelines
- Prepared customer invoices and accepted payment
- Received incoming calls from customers inquiring about available flights or requesting assistance with flight changes and cancellations
- Utilized computer systems such as SABRE or Amadeus for booking flights, assigning seats, printing tickets
- Assisted unaccompanied minors according to airport procedures to facilitate child safety
- Announced flight changes and information according to schedule, allowing time for passenger boarding.
Accounts Assistant
Kesar Grocery, Jersey City, NJ
01.2018 - 02.2021
- Provided accounting services, including auditing invoices and creating financial statements for an online grocery company
- Assisted customers and monitored ordering and delivery.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Airport Operations Manager
KUWAIT AIRWAYS, Bayan Palace, Kuwait
01.2016 - 11.2018
- Reviewed financial statements, sales reports, and other performance data to measure
- Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products
- Managed airport operations, ensuring compliance with safety and security regulations
- Maintained relationships with stakeholders including airlines, vendors, government agencies
- Negotiated contracts with vendors to reduce costs while maintaining quality services
- Monitored airline performance reports to identify areas for improvement
- Implemented new technologies such as facial recognition software for enhanced security measures.
- Reduced turnaround times by streamlining ground support services, increasing efficiency and profitability for airlines operating at the facility.
- . Improved communication channels between various departments resulting in seamless coordination and efficient problem resolution.
Customer Service Agent
ALIA TRAVEL & TOURSIM, Kuwait
01.2015 - 01.2017
- Provided excellent customer service while assisting clients with enquiries, travel packages, reservations, transfers, and changes
- Monitored travel policy compliance and strategized best travel options.
Secretary
Al Hana-United Company, Kuwait
01.2014 - 01.2017
- Provided database administration, developed progress reports, maintained computer hardware and software, tracked requisitions, and ensured inventory was secure and accounted for
- Conducted office management duties including scheduling, ensuring maintenance of equipment and office space, and establishing work procedures for staff
- Responsible for drafting written correspondence, and communicating with customers and vendors by telephone.
Customer Service Agent
SKYLINE TRAVEL&TOURISM, Kuwait
01.2013 - 01.2015
- Assisted clients with accounts, placement of orders, refunds, exchanges, billing, and general concerns.
Education
Completed coursework towards Airport Diploma in Udemy Aerospace Engineering -
Udemy, US
UsaMaster in Aviation Management -
Arab Open University,
Kuwait01.2017
Associate - Airline
IATA, Montreal,
Canada Montreal02.2016
Bachelor in Business Administration, International Air transport -
Kuwait Educational Central Govt
Kuwait01.2015
HIGHER SECONDARY Kuwait -
KUWAIT EDUCATIONAL CENTRAL. Govt. Of India
Kuwait03.2012
MATRICULATION -
INDIAN CENTRAL SCHOOL, CBSE, US
Kuwait06.2010
Skills
- Aware of the rules and regulations relating to IATA Federal Aviation Regulations Ramp Service
- Checking in Passengers Boarding Gate Procedures Customer Service Management
- Administrative Support Customer Service Standards PA Systems Emergency Procedures
- Decision-Making
- Problem-solving abilities
- Staffing and scheduling
- Operational Efficiency
- Safety Management
- Data Analysis
- Ground Handling
- Operations Management
- Customer Service
Languages
Arabic
Professional Working
Urdu
Native or Bilingual
English
Full Professional
Hindi
Full Professional
Timeline
Account Supervisor
SAS Worldwide Flight Service
08.2023 - 12.2023
Flight controller / Passenger Service Agent/Cashier/ticketing Agent
Worldwide Flight Service, US
03.2021 - 08.2023
Account Manager
Worldwide Flight Services Air India
03.2020 - Current
Accounts Assistant
Kesar Grocery, Jersey City, NJ
01.2018 - 02.2021
Airport Operations Manager
KUWAIT AIRWAYS, Bayan Palace, Kuwait
01.2016 - 11.2018
Customer Service Agent
ALIA TRAVEL & TOURSIM, Kuwait
01.2015 - 01.2017
Secretary
Al Hana-United Company, Kuwait
01.2014 - 01.2017
Customer Service Agent
SKYLINE TRAVEL&TOURISM, Kuwait
01.2013 - 01.2015
Completed coursework towards Airport Diploma in Udemy Aerospace Engineering -
Udemy, US
Master in Aviation Management -
Arab Open University,
Associate - Airline
IATA, Montreal,
Bachelor in Business Administration, International Air transport -
Kuwait Educational Central Govt
HIGHER SECONDARY Kuwait -
KUWAIT EDUCATIONAL CENTRAL. Govt. Of India
MATRICULATION -
INDIAN CENTRAL SCHOOL, CBSE, US