HUMA BATOOL SYED
OCM Change Manager/ Project Manager
CA
Summary
Result-driven, transformation leader with over 16 years of accomplishments driving cross-organizational Strategic Transformation initiatives, with hands on experience in Organizational Change Management, Project Management and leadership roles. Proven track record in delivering impactful business solutions and for driving change adoption while successfully implementing large digital transformation technology and business initiatives involving significant organizational, process and technology changes. Academic background in Management of Information Systems and Business Administration combined with strong leadership, communication and interpersonal skills as well as extensive professional experiences makes her the ideal candidate for any organization.
Overview
22
22
years of professional experience
Work History
Senior OCM Consultant & Program Manager
Monster Energy - Digital Transformation
09.2024 - Current
- Led the development and implementation of an Organizational Change Management (OCM) Center of Excellence (CoE) for the Digital Transformation Office at Monster Energy. The CoE managed the change management activities to support the implementation of the multiple SAP modules across the organization.
- Developed the change management practice for the Digital Transformation office, including the OCM CoE target operating model, structure, governance, methodology, processes and tools.
- Led the execution of change management deliverables for the different OCM workstreams and helped drive change adoption for the technology initiatives
- Analyzed business process and technology changes and identified key risks, enabling proactive mitigation strategies to be implemented
- Conducted organizational assessments to identify areas of potential resistance, developing targeted change management strategies to overcome these barriers
- Assessed organizational readiness for change, identifying areas requiring improvement to ensure successful implementation
- Developed customized training programs to support employees during transitions, boosting staff confidence and competence in new processes
- Built strong relationships with key stakeholders across the organization, enabling effective collaboration during times of change and fostering a culture of continuous improvement
- Developed risk mitigation plans to address potential challenges encountered during the implementation phase of various organizational changes
- Enhanced employee adoption of change initiatives by developing comprehensive change management strategies and plans
- Managed communication efforts throughout the entire project lifecycle to ensure consistent messaging across all levels of the organization
- Coached leaders on best practices for managing change effectively, fostering a culture of adaptability within the organization
- Responsible for all the Project management activities as part of the PMO structure (project governance, project planning & tracking, status reporting, risk/issue management, resource management)
- Created detailed documentation outlining project scope, goals, deliverables, timelines, and resources needed for successful execution of change management projects
Senior Organizational Change Management Consultant & Program Manager
CHS - Transformation Office
07.2023 - 07.2024
- Spearheaded the Change Management (CM) efforts for CHS' Transformation office
- Worked with the Transportation and Supply Chain workstreams to help redefine the Enterprise Transportation Function, including its new strategy, new operating model, organization structure, business processes and implementation of an SAP system (Transportation Management System (TMS))
- Drove employee adoption of change initiatives by developing comprehensive change management strategies and plans
- Led stakeholder engagement initiatives with diverse groups, promoting open dialogue and building strong relationships that supported successful change implementation
- Conducted organizational change readiness assessments, identifying areas requiring improvement to ensure successful implementation
- Conducted engagement surveys, interviews, stakeholder assessments and change impact assessments to understand the impacts of the changes and the key resistance areas
- Developed customized training programs to support employees during transitions, boosting staff confidence and competence in new processes
- Developed the OCM strategies, plans, engagement activities and all related artifacts and used the Prosci ADKAR OCM framework
- Built strong relationships with key stakeholders across the organization, enabling effective collaboration during times of change and fostering a culture of continuous improvement
- Successfully rolled out the communication plan and implemented new communication forums and developed key communications to support the changes
- Launched a new monthly Leadership Communication Forum, published communication toolkits for the Transportation office leaders to support them in leading the changes
- Successfully led the Transformation Office in implementing their new business strategy and operating model
- Supported the organizational design changes in implementing new leadership roles and teams
- Also supported the process optimization changes and implementation of the new SAP system and system changes to replace the manual workload
- Responsible for leading the change management workstream and reporting out to Senior leadership on progress, status reporting and change readiness
- Developed executive level presentation decks using PowerPoint and presented to all levels of management, including C-level management
- Responsible for all the Project management activities as part of the PMO structure (project governance, project planning & tracking, status reporting, risk/issue management, resource management)
- Created detailed documentation outlining project scope, goals, deliverables, timelines, and resources needed for successful execution of change management projects.
Senior Organizational Change Management Consultant & Program Manager
Humana
06.2021 - 06.2023
- Led and managed the Change Management (CM) team and stood up the CM practice for Humana CarePlus Division's Transformation Office.
- Spearheaded the people side of Change during their high-visibility, large scale digital Transformation Initiatives where they were implementing Microsoft Office 365 and changing their legacy core systems, streamlining processes and evolving the organizational structure & roles
- Led the Change Management Workstream and managed the Change Managers + PMs on the team, including Deloitte consultants
- Assessed the change impacts and stakeholders by conducting engagement surveys, interviews, stakeholder assessments and change impact assessments to understand the impacts of the changes and the key resistance areas
- Developed the OCM strategies, plans, engagement activities and all related artifacts and used the Prosci ADKAR OCM framework. Developed and executed the different OCM plans including the Training plan, Communication & Engagement plans, Sponsor Roadmap/ Leadership Alignment plan, Resistance Management plan and Business Readiness activities.
- Developed and successfully rolled out the communication plan and implemented new communication forums. Continuously developed communications and published content via numerous communication channels. This included setting up the Genesis Transformation Program SharePoint site for the Business, launching a new monthly Leadership Communication Forum, publishing the Genesis Transformation monthly newsletter, establishing and launching a new Recognition program and all project related OCM deliverables.
- Led the Change Agent Network with the Business teams to drive employee adoption
- Coached Senior Leaders / Executives on becoming better change ambassadors and equipped them to be change leaders via Leadership workshops
- Partnered with the Learning & Development teams to conduct training needs assessments, develop the training plans and coordinate the development of training materials, videos, demos and job aids
- Successfully supported the Transformation Office in implementing multiple technology initiatives including Microsoft Outlook and 365, a new SharePoint site and their new core technology system ( ERP/ SAP ) that replaced their legacy system that was used for over 20+ years.
- Reported weekly and monthly progress to Senior leadership
- Developed executive level presentation decks and presented updates to all levels of management, including C-level mgmt.
- Led all the Project management activities (project planning, status reporting, risk/issue management, resource management)
Change Management Lead
Pacific Life Insurance Company
05.2020 - 06.2021
- Spearheaded the change management workstream for Pacific Life's Digital Transformation initiatives, including large scale digital transformation initiatives that were cross-organizational and stretched across the implementation of new IT platforms/ system migration/integration, data reporting systems, and process optimization initiatives. It also included developing a new business operating model that would work with new technologies, streamlined processes and included the outsourcing of operational tasks to an overseas vendor in India. The impact of the changes was very high and impacted people, process and technology changes at several levels and thus an enormous effort was required to manage resistance across the organization.
- Led the Operations Team process improvement/ reengineering initiative that helped consolidate teams to one back-end office and required extensive standardization of processes/ systems/ roles & responsibilities and tools. Using the Prosci's ADKAR methodology and change management approach, led the following change management activities:
- Assessed the current vs future state and documented the impact of the changes at different levels and the key resistance areas. Conducted stakeholder interviews and assessments, change impact analysis, surveys and other analysis.
- Led and managed the Change Management (CM) workstreams within the initiative Programs (including project management activities). Responsible for all Project Mgmt. responsibilities related to the migration of the GENIUS 2.0 platform, the Operations process optimization project and other initiatives.
- Successfully delivered an overarching OCM Strategy and developed plans to manage the resistance, support the leaders and drive change adoption for the initiatives
- Accountable for planning, managing and delivering the overall change management (CM) activities including the development of a CM Strategy & Plan that addresses the different aspects of CM (Stakeholder Engagement & Communication Plan, Training Plan, Resistance mgmt. Plan, Detailed Change Impact Assessments, Managers Key Message Toolkit, Business/ Operational Readiness, and Change Adoption & Reinforcement Strategies)
- Spearheaded all the Stakeholder Engagement & Communication activities
- Led the Communication workstream and developed & executed the communication strategy & plan
- Led all Operational Business Readiness activities
- Developed Training plans and facilitated training sessions
- Led the program governance and management activities for all the projects
- Developed and delivered complex CM presentations to all levels of management, facilitated process workshops and change agent workshops
- Supported managers in leading the changes and employees in adopting the key changes in terms of technology, processes and their role changes
- Increased employee retention rates amid major changes by addressing individual fears surrounding job security or role adjustments proactively through transparent communication channels
- Built strong relationships with cross-functional teams, fostering collaboration and streamlined decision-making throughout change initiatives
- Established efficient monitoring systems to track progress of change projects, ensuring timely completion and alignment with business objectives
- Developed change management metrics for tracking progress and identifying areas of improvement, leading to overall organizational success
Senior Change Management Consultant & Program Manager
Union Bank, MUFG
06.2019 - 03.2020
- Lead and managed the end-to-end project-level Change Management processes to drive employee adoption and a positive change experience on highly complex, business-critical initiatives, for the Mortgage Operations and Lending sector
- With a focus on risk mitigation, collaborated with cross organizational business units on analyzing how the new system enhancements will impact their teams' roles, business processes and system functionalities
- Conducted current state vs future state analysis, prioritized business process and system gaps and recommended solutions based on the root-cause analysis conducted
- Facilitated workshops with business units and technology team, documented findings, impact analysis and recommendations
- Responsible for developing an effective change management strategy and CM project plan for the Program/Projects and executing the plans
- Spearheaded all the OCM deliverables using the Prosci ADKAR methodology and tools
- Managed all the project management activities for the program
Sr. Program Manager / Business Process Consultant
Wells Fargo
03.2017 - 04.2019
- Spearheaded the cross organizational, regulatory compliance initiatives under the Technology Remediation Execution (TREX) Governance Team at Wells Fargo
- The Program consisted of over 40 regulatory and compliance initiatives that impacted over 4000 applications across all the business units of the Bank, that required remediation work or process re-engineering to implement effective controls that would meet the OCC and other regulatory requirements
- Led the TREX program and the governance for the execution of the entire portfolio of work related to these compliance High Risk/ High Profile initiatives
- Managed all the Program Management activities and led the Change Management workstream
- Manage the portfolio of work and ensure that all projects were executing according to the deliverables and timelines and that teams were adapting to the changes
- Managed the Business Analysts on the project, facilitated requirement sessions and ensured business requirements were properly documented
- Managed key risks and issues and drive project meetings to facilitate issue resolution
- Conducted meetings to identify the key changes stemming from the initiatives their impacts (impact analysis). Analyzed the current state vs future state to meet the regulatory compliance requirements for system migration and process changes, identify process and control gaps, recommend process improvements to implement effective controls that can be tested to comply with regulatory requirements.
- Developed the Change management strategies and plans to drive stakeholder engagement and drive change adoption across the organization
- Facilitated meetings with stakeholders, drove Sprint sessions and project workshops, issue management “War rooms”, planned offsite meetings and strategic planning meetings
- Prepared status and strategic executive level reporting and presentations for senior/ executive management (all levels of mgmt.)
- Reporting Projects: Collaborated with the in-house developers and reporting team to develop executive level reporting and strategic dashboards in tableaux. These reports were to report on the execution progress of all initiatives, financial reporting, and reporting on meeting compliance requirements.
- Provide thought leadership and consulting on best practices to Program sponsors and key stakeholders and develop strategies for implementing an effective governance model within the organization
- Developed key program and governance documentation
- Developed and executed the communications strategy and plans using diverse communication forums
- Conducted workshops with Leaders to drive key messages and coach them in being change enablers
- Worked with the Learning & Development team to develop a training plan and training materials and the Procedures Documentation team to update Policies and Procedures to document and support the changes
- Ensured business readiness and post-implementation support to ensure change adoption
- Report on change management effectiveness and communication strategies to Senior Management
Sr. Project Manager
Mercury Insurance
07.2016 - 12.2016
- Led the implementation/ migration of their new commission-based system, new procurement ERP system and new Insurance products for the Marketing team (including the migration of CRM, Commission data, integration w/Treasury Mgmt. systems and processes and migration with other in-house systems)
- Responsible for product development, systems enhancements and improving business processes
- Maintained schedules to meet key milestones at every project phase
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track
- Managed all aspects of the projects including the defects management, escalation process and ensured deliverables were met in accordance to the timelines and budget.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones
Sr. Project Manager
Wells Fargo, Dealer Services Division
09.2014 - 07.2016
- Spearheaded the management and execution of global cross organizational projects related to business process improvements, implementing governance structures and policies & procedures as well as implementing technological system change and process changes for the PMO office
- Managed the change management workstream related to the implementation of new changes due to corporate risk policies, external government regulatory requirement, process re-engineering and technological system enhancements
- Managed large scale cross-organizational projects
- Developed project goals that support business objectives and developed and executed strategies and plans to attain the goals
- Focus was on implementing a new system to support business process improvement, which aimed at improving the customer experience
- Change management was a key element to ensure employee adoption / implementation readiness and a successful implementation
- Responsible for the System Implementation & Migration with other upstream/ downstream systems and, Reporting and Change Management Workstreams
- Responsible for developing the OCM Change Management Strategy and Communications Plan, including stakeholder engagement, readiness assessments and driving employee adoption
- Ensured Policy & Procedures were documented and updated, Training plans/ material were prepared and training sessions were rolled out to train employees on applying the changes
- Assessed the effectiveness of the changes and worked with the reporting team to develop performance metrics and a dashboard to report on change effectiveness
- Reported progress to senior management
- Managed all project management activities such as developing and maintaining the project plan, effectively tracking risks and issues, communicating status updates and escalating concerns to management
- Effectively managed project within established scope, schedule and budget
- Managed team of Business Analysts on project, facilitated business requirement sessions and ensured requirements were effectively delivered and implemented according to the project scope
- Facilitated Core Team meetings and responsible for presenting project status updates to steering committees and to all levels of management
- Facilitated workshops to review upstream/ downstream impacts of the system migration with other in-house systems and data sources
- Worked on implementing Regulatory Compliance projects and Business Process Improvement projects involving process changes and system changes
- Documented controls and changes to report to senior management and to ensure compliance of MRA, CAs, Consent Orders given to the Bank from the government regulatory board
- Successfully implemented the Complaints Management Policy for the Bank and managed all aspects related to project management and change management activities
Senior Director
National Bank of Canada
09.2012 - 09.2014
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities
- Managed HR data systems used to produce KPI's and other core data to monitor HR performance and executive scoreboards
- Managed the implementation of the ERP/ SAP platforms for the HR department that replaced its multiple HR platforms and systems
- Managed the implementation of a mission critical strategic planning process under the direction of Chief Human Resources Executive
- Deployed a 3-year business plan for the Human Resources Senior Executive
- Managed the Performance Mgmt., Knowledge Mgmt. and Success Planning processes
- Managed and led a team of 9 PMs (direct reports) along with an IT team composed of professional consultants and employees
- Managed the HR data systems and data analytics team and worked on projects to enhance the HR systems and improve business processes and controls to achieve more efficiency and to comply with regulatory compliance requirements
- HR Processes including: Succession Planning, Learning & Talent Development, Recruiting, Compensation, Salary & Annual Benefits, Leadership Coaching, Strategic Planning and Employee Relations
- Managed the HR Reporting team to enhance the reporting structure and align reporting to the business needs
- Managed the IT transformation projects including the implementation of an HR ERP and SAP platform ensuring effective change management strategies for managing the changes and implementation readiness
- Responsible for ensuring employee adoption to the changes due to the Organizational Transformation and transformation of processes, systems and employee roles
- Worked in collaboration with the Accenture Consulting Firm
- Facilitated core team meetings and presented project status updates to the Steering Committee and Senior Management
- Lead cross-functional team meetings with the Business and the IT team
- Implemented and managed the strategic workforce planning process, knowledge & talent management process, recruiting, succession planning and performance management
- Worked on enhancing the Employee LifeCycle Experience enhancement project within HR
- Developed and updated policy and procedures, elaborated communication plans and change management strategies/plans
- Ensured training rollouts to equip teams for new processes & system changes
- Facilitated and managed the executive off-sites and strategic planning process with the aim of developing a 3-year HR strategic business plan for the HR Executive and Senior Leadership team
- Managed the effectiveness and the evolution of the business plan by putting in place KPI's, developing a scoreboard and a process to monitor the performance of the business plan
- Worked with the executive HR and IT team to implement from scratch a new Strategic Business Initiatives team that was responsible for strategically prioritizing and managing large cross organizational business initiatives
- Established the Vision, Mission and Objectives of the group and its Target Operating Model
- Developed and implemented a Governance Structure and a model for prioritizing new initiatives and projects (Control Tower)
- Created a new team responsible for the prioritization of projects and capacity planning (resource planning)
- Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities
Director
National Bank
07.2010 - 09.2012
- Managed the Transformation Initiatives & change management activities during the Bank's 5-year IT & Business Transformation Program
- Helped ensure that the Bank's 25,000 employees adhered to the numerous organizational and IT changes and monitored their engagement levels
- Acted as an expert stakeholder in decisions requiring expertise in employee engagement, change management strategies and provided the executive management team with crucial information to guide the strategic decisions of the Bank for implementation readiness of large projects
- Led all project management and change management activities for the cross-organizational projects and developed key project documents and artifacts
- Responsible for successfully managing all projects during their lifecycle, from initiation to closing
- Provided thought leadership and strategies to Business Unit Managers to increase the level of engagement of their employees and their adoption level to change during the Transformation period
- Managed and coached a team of five senior professionals (direct reports) in making them change enabler agents
- Implemented and managed an IT system to measure and monitor employee engagement levels and adoption to change (included creating databases, an interface/system to survey employees, compile the results and produce reports for the president of the Bank and his Board of Directors)
- Developed a change management strategy and plan for the Organizational Transformation Initiatives and coached Leaders/Managers on change mgmt. strategies to help employees adhere to change
- Developed a communication strategy, process and communication plans for HR and Senior Management
- Measured employee's adoption to change to ensure implementation readiness and successful rollout of projects
- Developed and provided a detailed analytical report and presentation to the Office of the President on change readiness, including recommendations on increasing employee engagement and adoption and change management strategies
- Developed and managed innovative practices for employee engagement/ retention and effective change management (ex. Work-life balance, recognition, etc.)
- Facilitated workshops to coach managers on the implementation of these strategies and best practices and help them become more effective change sponsors and enablers for their teams
Project Manager / Manager
National Bank
05.2009 - 07.2010
- Spearheaded the implementation of a new Data Management team
- Implemented and operationalized a new data management and data quality assurance process (DQA) in the context where the Bank was implementing a new Data Governance model
- Created a new team and developed a data management and quality assurance methodology to support lines of business lines in achieving their quality assurance objectives
- Promoted a culture of data quality assurance at the Bank
- Created a new team from the ground up - recruited and trained staff for project deployments
- Defined, implemented and developed a management framework for data governance, a quality assurance process, a methodology and DQA tools in order to operationalize the new data management process
- Implemented new policy, standards and a governance model
- Integrated DQA principles in all major strategic IT projects/programs to ensure effective data management and DQA (including Customer data integration projects (CDI), customer relations management (CRM), SAP and other system migration projects)
- Managed the changed management process for this project
- Piloted the new DQA process with the Bank's Treasury Mgmt. projects for Check handling/processing, Accounts Payable/Receivables processes and projects
- Provided thought leadership and recommendations for complex data issues to management and key stakeholders.
Project Manager
National Bank
09.2007 - 05.2009
- Acted as the operational risk manager and proactively and effectively managed the technological and operational risks for the IT Senior Executive/ CIO of the Bank
- Implemented a governance management framework (using COBIT /ITIL) to effectively manage and monitor the controls in place in all IT Sectors and by reducing exposure to operational risks
- Developed and implemented a new IT system that monitors the different controls in place and gets attestation and certification on the effectiveness of those controls by process owners
- Managed the end-to-end project from initiation to closing
- Developed communication and training strategies and plans
- Updated procedure manuals to ensure effective change management
- Provided thought leadership to the different Business Units and recommendations on process re-engineered and implementation of better controls in order to effectively manage their risk exposure and comply with internal audit and external government compliance requirements
- Managed the IT controls via this system as well as the control framework for the IT Executive CIO
- Ensured compliance with regulatory requirements from internal and external regulators and auditors by providing effective reporting to Senior Management.
Project Manager
National Bank
01.2003 - 01.2007
- Managed the major business and IT projects for the Solutions Banking online banking division
- Lead the project management activities in the implementation of a virtual branch for the Bank branch, innovative of its kind, which now serves across the country a vast network of distributors and external service providers
- Spearheaded the implementation of an online point of sales platform (POS), that allowed the virtual branch to do business with its partners across the nation
- Worked in partnership with IBM, CGI and the IT PMO in a matrix environment (with onshore and offshore teams) and the Business project teams to implement the POS system in several phases
- Ensured an effective partnership with all key stakeholders and business partners to ensure seamless integration of processes and procedures while ensuring continued growth in market share and profitability
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals. Planned, designed, and scheduled phases for the projects.
- Enhanced processes (origination to disbursement) for the Mortgage, Supply Chain Finance, Investment and Lending divisions
- Developed key project documentation, project plans and monitored and controlled all aspects of the projects from initiation to closing during the projects lifecycle
- Acted as the liaison between all service providers and the different stakeholders and as the subject matter expert (SME) for the implemented POS system and processes
- Organized and facilitated workshops with employees, including facilitating training workshops
- Ensured Change Mgmt. strategies/plans were incorporated in the Project Workstreams
- Responsible for status reporting and developing strategic Powerpoint Presentation for all levels of Management
- Managed the Operation's support (PMs, BAs, Business Process Consultants) team of 8 employees and coached their development.
Education
Bachelor's Degree - Management Information Systems & Commerce
Concordia University
Montreal, QC, Canada08.2001
College Diploma - Commerce & Administration (DEC)
Champlain College
Montreal, QC, Canada01.1996
Skills
- Project management expertise
- Organizational Change management expertise
- Technology integration expertise
- ERP & SAP system implementation experience
- Fluent with Microsoft platforms
- Risk Management & Regulatory Compliance expertise
- Financial services & Banking knowledge
- Health industry expertise
- Supply chain optimization
- Strong interpersonal communication
- Strategic leadership skills
- Analytical & Problem-solving
Notable Strengths
- Strong project management skills (both IT & Business) and organizational change management skills working for Corporate Transformation initiatives
- Extensive experience driving digital transformation initiatives, risk/regulatory/ compliance, governance financial banking, health & pharma, supply chain mgmt., agriculture and transportation industry initiatives
- Extensive experience in managing change related to technology adoption projects, esp. ERP/ SAP/ IBP implementations, Microsoft platforms and many more
- Continuous business process improvement skills to improve processes and efficiencies
- Strong Business Acumen and understanding of strategic perspective
- Excellent communication and presentation skills, ability to influence, build relationships, negotiate and work with all levels of management including C-level executives
- Recognized for tactful communication skills, professionalism and demonstrated leadership
- Strong analytical and problem-solving skills, attention to details and sense of initiative
Other Information
- MS Office Suite (PowerPoint, Excel, Word), MS Project, Microsoft Teams, SharePoint, Zoom, Banking systems, knowledge of Banking and financing products, Project Mgmt., continuous improvement and Change Management methodologies (Prosci - ADKAR) and governance frameworks.
- Perfectly bilingual in French and English, (oral and written).
Languages
English
Full Professional
French
Full Professional
Hindi
Professional Working
Interests
- Participating in fundraising events to support local charities, schools, or community projects
- Youth Development Programs
- Youth mentor, providing guidance and support to empower the next generation of leaders
Timeline
Senior OCM Consultant & Program Manager
Monster Energy - Digital Transformation
09.2024 - Current
Senior Organizational Change Management Consultant & Program Manager
CHS - Transformation Office
07.2023 - 07.2024
Senior Organizational Change Management Consultant & Program Manager
Humana
06.2021 - 06.2023
Change Management Lead
Pacific Life Insurance Company
05.2020 - 06.2021
Senior Change Management Consultant & Program Manager
Union Bank, MUFG
06.2019 - 03.2020
Sr. Program Manager / Business Process Consultant
Wells Fargo
03.2017 - 04.2019
Sr. Project Manager
Mercury Insurance
07.2016 - 12.2016
Sr. Project Manager
Wells Fargo, Dealer Services Division
09.2014 - 07.2016
Senior Director
National Bank of Canada
09.2012 - 09.2014
Director
National Bank
07.2010 - 09.2012
Project Manager / Manager
National Bank
05.2009 - 07.2010
Project Manager
National Bank
09.2007 - 05.2009
Project Manager
National Bank
01.2003 - 01.2007
Bachelor's Degree - Management Information Systems & Commerce
Concordia University
College Diploma - Commerce & Administration (DEC)
Champlain College
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