Humam Ahmed
Staten Island,NY
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
5
5
years of professional experience
Work History
Store Manager
Dollar Town
06.2020 - Current
- Managed daily store operations to ensure efficient workflow and customer satisfaction.
- Trained and developed team members on sales techniques and product knowledge.
- Implemented merchandising strategies to enhance product visibility and increase sales.
- Monitored inventory levels, ensuring timely replenishment of stock to meet customer demand.
- Analyzed sales data to identify trends and inform promotional activities.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Coordinated staff schedules to optimize coverage during peak hours and special events.
- Maintained compliance with safety regulations and company policies in store operations.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
Education
Associate Of Science -
Govt High School
Pakistan 03.2023
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Store opening and closing
- Team leadership
- Friendly and positive
- Inventory management
- Cash management
- Retail inventory management
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Store Manager
Dollar Town
06.2020 - Current
Associate Of Science -
Govt High School
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