Cassandra Garmo
Summary
Well-qualified Human Resource Generalist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
Work History
Human Resource Generalist
The Tobacco Shoppe
Clinton Township, MI
07.2021 - Current
- Supporting managers in recruitment process by assisting in all aspects such as phone screens, job offers, onboarding new hires, pay raises and job promotions
- Monitoring and strictly enforcing company policies and procedures
- Performance management, conducting quarterly evaluations with all employees to discuss strengths and weaknesses
- Maintaining up-to-date knowledge of federal and state employment law and compliance requirements
- Generating official internal documents such as offer letters, appointment letters, salary slips and warning letters
- Taking appropriate disciplinary action against employees who violate rules and regulations and addressing employee grievances
- Developing and enforcing company policy and procedures relating to human resources activity.
- Collaborating with payroll to complete and upload pay data and working with managers to support proper wage and hour compliance.
- Working with managers to plan and coordinate weekly employee schedules.
- Organizing and implementing onboarding process for all new hires within the company.
- Oversee HR needs for 100+ employee operations across 18 store locations.
Nanny
Shelby Township, MI
10.2019 - 05.2021
- Maintained a safe, positive, and nurturing environment
- Time management and organizational skills - Maintained calendar of appointments and created detailed itineraries
- Maintained a safe, structured, and caring environment
- Coordinated everyday activities that encouraged education and social skills
- Carried out daily activities to meet child's physical, and social-emotional needs
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Built positive and nurturing environments to support child social and emotional growth.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
Sales Associate
Lord and Taylor
Sterling Heights, MI
07.2016 - 09.2019
- Increased sales by offering advice on purchases and promoting additional products.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Substantial knowledge of accepting credit card payments and working point of sale registers to accurately secure payment and funds control
- Worked as a team to grow sales and boost profit for the company.
Receptionist Administrator
Pure Beauty
Troy, MI
05.2017 - 02.2019
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Scheduled initial and return appointments for clients, adhering to internal policies while accommodating individual customer needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Acted as first point of contact and set appointments for prospective clients.
- Restocked supplies and placed purchase orders to maintain appropriate stock levels.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Education
Bachelor of Science - Human Resource Development
Oakland University
Rochester, MI08.2020
Skills
- Microsoft Office: Word, Excel, PowerPoint
- Employee Hiring
- Multitasking Ability
- Organization
- Decision-Making
- Verbal and Written Communication Skills
Timeline
Human Resource Generalist
The Tobacco Shoppe
07.2021 - Current
Nanny
10.2019 - 05.2021
Receptionist Administrator
Pure Beauty
05.2017 - 02.2019
Sales Associate
Lord and Taylor
07.2016 - 09.2019
Bachelor of Science - Human Resource Development
Oakland University
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