Humayra Akhter
Woodside,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Administrative Technician
United States Census Bureau ( Dept Of Commerce )
01.2023 - Current
- Providing a range of administrative support to the administrative operations in the NY Regional Office
- Data entry, faxing, greeting guests and new employees, photocopying, property inventory, shipping materials, special projects, supply requisitioning, onboarding new employees, call routing, and other administrative tasks are the main responsibilities in a fast-paced business
- Audits, computes, and certifies payroll data, travel certifications and miscellaneous invoices for payment in an automated system; and initiates requests for personnel actions in order to provide administrative support to managers and employees
- Coordinates and oversees the hiring processes for Field Representative positions
- Prepares closeout packages for audit in accordance with established processes
- Creates administrative reports utilizing spreadsheet and database software and keeps electronic records of communications, travel certifications, personnel actions, time and attendance records, training materials, and requisitions paperwork
- Conducted quality control checks to make sure bureau standards and practices are followed
- Collaborating with military veterans
- Assist field staff with technical matters by employing automated tools, such as addresses and/or respondent searches on the internet or in other search engines and programs like mapping software
- Create working relationships with stakeholders, external partners, and all levels of management.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Assistant Store Manager
GNC, General Nutrition Corporation
02.2016 - 03.2023
- Planned and implemented strategies to attract customers
- Recruited, trained and developed new and existing staff
- Reviewed and audited employee payroll records
- Researched payroll records and made corrections if need as per company policy
- Created reports to analyze and interpret retail data such as overall revenue and expenses
- Prepared documents, collected receipts and contacted travel agents as per company need
- Ordered merchandise and supplies to maintain appropriate inventory level according to company guidelines to maximize sales and maintain store appearance.
- Completed omni-channel orders timely and accurately in compliance with company guidelines ensuring full understanding of all store communication including product information, advertising, promotions and other marketing initiatives
- Exceled within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds
- Performed administrative functions for personnel such as initiating personnel actions, requesting and returning certificates for eligible employees from The Office of Personnel Management, as well as conducting records and reference checks
- Coordinated a variety of tasks required in the collection, control, field review, and others activities
- Established working relationships with all levels of management, external parties, and stakeholders.
IRS Authorized Tax Preparer, K.M, Haque CPA, P.C
01.2015 - 02.2016
- Responsible for preparing income tax returns for customers and individuals in accordance with established processes
- Completed and filed tax documents with appropriate agencies such as the IRS, State and Government Entities
- Inputted Data from financial records into tax return software and databases
- Assisted clients regarding legal issues, tax amendments, payment plans.
Sales Associate
Macys
01.2011 - 02.2013
- Managed cash and payment systems in accordance with company procedures and policies
- Processed returns and refunds as required in line with company procedures
- Maximized store revenue by suggesting upgrades, insurance and add-ons to customers during transactions.
Education
Masters of Business Administration - Finance
American International University
01.2011
Skills
- Working knowledge of: Adobe Photoshop and Microsoft Office (Access, Excel, Outlook, PowerPoint, SharePoint, & Word)
- Knowledge of Accounting Procedures and Interpreting Financial Statements
- Remote Conferencing
- Telephone Reception
- Office Supplies and Inventory
- Document Preparation
- Database and Client Management Systems
- Staff Orientation and Training
- Multitasking and Time Management
- Administrative and Clerical Support
- Mail Routing
- Payment Distribution
- Computers and Technology
- Office Organization
- Administer Payroll
- Document and File Management
- Customer Service
- Employee Timesheet Processing
Languages
Bengali
English
Hindi
Urdu
Timeline
Administrative Technician
United States Census Bureau ( Dept Of Commerce )
01.2023 - Current
Assistant Store Manager
GNC, General Nutrition Corporation
02.2016 - 03.2023
IRS Authorized Tax Preparer, K.M, Haque CPA, P.C
01.2015 - 02.2016
Sales Associate
Macys
01.2011 - 02.2013
Masters of Business Administration - Finance
American International University
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