Humberto Acero Jr.
San Antonio
Summary
Driven Recon Make Ready Manager with hands-on experience in automotive reconditioning within a dealership environment. Proven ability to oversee the full vehicle recon process from initial inspection through detailing, mechanical repairs, and final lot readiness ensuring inventory is frontline-ready quickly and meets quality standards. Skilled in vendor coordination, service scheduling, cost control, and inventory turnaround optimization to reduce days to line and maximize profitability. Strong leadership and communication skills, with a track record of collaborating effectively with sales, service, and parts departments to support sales goals and deliver a high quality customer experience.
Overview
9
9
years of professional experience
Work History
Make Ready Reconditioning Manager
Gunn Acura
San Antonio, TX
07.2021 - Current
- Oversaw daily car detailing operations, ensuring adherence to quality standards and customer/company satisfaction.
- Trained and mentored team members on effective detailing techniques and equipment usage.
- Scheduled staff shifts to align with peak business hours, maximizing operational productivity.
- Resolved customer complaints promptly and professionally, ensuring positive experiences with our services
- Reviewed budgets regularly to optimize expenses while still maintaining excellent service standards.
- Maintained required records of work hours, budgets and payrolls.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in processing open and closed repair orders. Supported team members in tracking order statuses. Contributed to maintaining accurate records of repair activities.
- Oversaw dispatch of work assignments to automotive technicians and detailers.
- Evaluated and authorized payroll submissions, ensuring timely and precise compensation for all employees.
- Oversaw inspection of all new car deliveries to ensure quality standards.
- Reviewed and submitted detailed transport damage claims related to new car deliveries.
- Designed and implemented quality control protocols to enhance operational efficiency.
- Analyzed used car inspection estimates and communicated findings to used car manager for approval.
- Implemented process improvements that increased efficiency in workflow and reduced turnaround time for repairs.
- Oversee routine maintenance tasks such as oil changes, tire rotations, brake checks, fluid replacements; ensuring vehicles were in safe operating condition.
- Developed strong relationships with vendors
- Coordinated scheduling of tows for customer vehicles and inventory units.
- Scheduled and managed wholesale vehicle pickups to ensure timely transportation.
- Oversaw review and submission of employee timesheets to ensure accurate payroll processing.
Automotive Detailer
Gunn Acura
San Antonio, TX
08.2017 - 07.2021
- Performed thorough interior and exterior detailing on vehicles to enhance appearance and customer satisfaction.
- Operated a variety of detailing equipment, including pressure washers and polishers, ensuring optimal performance.
- Maintained cleanliness and organization of work areas, adhering to safety protocols and company standards.
- Collaborated with team members to streamline workflows, improving overall efficiency in vehicle preparation processes.
- Executed headlight restoration procedures to enhance vehicle visibility and safety.
- Implemented efficient pet hair removal techniques to ensure cleanliness.
- Performed full exterior buffing to restore and maintain vehicle finish quality.
- Conducted thorough cleaning and conditioning of engine bay components to ensure optimal presentation and maintenance.
- Executed initial wash of new vehicle stock to ensure pristine presentation.
- sold washes
- Performed restoration of plastic trim components to improve overall vehicle appearance.
- Specialized in precise interior vinyl application techniques to ensure seamless finishes and customer satisfaction.
Education
High School Diploma -
John Marshall High School
San Antonio, TXSkills
- Punctual
- Leadership
- Critcal thinking
- Attention to detail
- Problem solving
- Communication
- Fast learner
- Vendor Management
Timeline
Make Ready Reconditioning Manager
Gunn Acura
07.2021 - Current
Automotive Detailer
Gunn Acura
08.2017 - 07.2021
High School Diploma -
John Marshall High School