Summary
Overview
Work History
Education
Skills
Timeline
Generic

Humberto Camejo

Fort Lauderdale,Florida

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

Maintinance Worker

Miami Veterans Affairs
04.2023 - Current
  • Maintained work areas by cleaning and straightening for maximum productivity and safety
  • Installed new locks, door handles, and door closers
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision
  • Quickly responded to internal service calls regarding structural repairs
  • Performed minor wall repair, installed drywall, and applied wallpaper
  • Restored and repaired worn and damaged building components to support appearance, longevity and security
  • Tested fire safety and emergency systems and inspected fire extinguishers and sprinkler systems
  • Followed preventive maintenance schedule to support building systems functionality
  • Reported issues to property manager so effective resolutions could be put into place
  • Optimized work readiness with effective gathering of parts and supplies in alignment with specifications
  • Positively engaged with customers and maintained professional appearance as company representative.

Structural Engineer Journeyman Sergeant

United States Air Force Reserve
09.2019 - Current
  • Assisted drafters in developing structural design of products using drafting tools or computer-assisted design (CAD) or drafting equipment and software
  • Completed accurate engineering calculations for weights, loads and other metrics using both manual and digital methods
  • Performed quality inspections of all plans, documents and calculations as well as in-progress and final bridge construction
  • Attended professional training courses to maintain current knowledge and licensure
  • Supervised application of quality assurance and quality control of construction of structures in area
  • Organized and directed construction and demolition and related activities on different projects
  • Trained workers in proper methods, equipment operation and safety procedures
  • Managed, construct, repaired, and modify structural systems
  • Fabricate and repair components of buildings, utility systems, and real property equipment
  • Clean, maintain, and repair buildings fixtures and equipment
  • Including locks, windows, doors, screens, drains, and shelving
  • Maintain base building and property.

Correctional Deputy Sheriff

Palm Beach County Sheriff's Office
01.2022 - 04.2023
  • Verified all prison visitors carried proper identification and had no contraband before entering the institution
  • Coordinated responses to emergencies arising in different prison locations
  • Draft and distribute correspondence on behalf of the correctional facility to facilitate communication and collaboration with various federal, state, and local agencies, ensuring seamless coordination and compliance with applicable regulation
  • Supervised outdoor recreation area, vocational shop, and inmate housing unit
  • Utilize various electronic data processing systems to input data for processing on incoming inmates
  • Cultivated and maintained a climate of mutual respect with freedom from harassment and intimidation, to provide a safe environment for staff and offenders
  • Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior
  • Handled inmate counts and searches for missing inmates
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage
  • Responded to emergencies and provided first aid following facility guidelines
  • Monitored and confirmed compliance with safety standards and regulations
  • Resolved issues and disputes between inmates professionally and respectfully
  • Participated in the development of correctional policies and procedures
  • Learned and adapted quickly to new technology and software applications.
  • Determine eligibility for various inmate programs and benefits by conducting thorough assessments, including evaluating factors such as medical history, behavioral patterns, and evidence of employment or familial relationships.

Correctional Officer

Miami Dade County Corrections
06.2019 - 01.2022
  • Prepared, processed, and maintained forms, reports, logs, records, and activity journals
  • Analyze inmate grievances and appeals, ensuring all relevant issues are thoroughly reviewed and addressed according to facility policies, relevant laws, and procedural guidelines, including legal precedents and case law within the corrections system
  • Escorted inmates to and from cells, courts, hospitals, and medical appointments
  • Initiate requests for medical examinations and opinions to assess disabilities arising from illnesses or injuries among inmates, ensuring appropriate care and accommodation within the correctional facility.
  • Conducted routine and emergency, head counts
  • Tracked inmates through head counts, visitor logs, and scheduled activities
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers
  • Observed behavior of residents individually and in groups
  • Interviewed inmates to obtain information, and evidence, and assess needs
  • Provided guidance and support to inmates to help them reintegrate into society and establish new beginnings
  • Assisted in the development of procedures and policies to maintain peace and order in the facility
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items
  • Established positive working relationships and maintained boundaries with resident offenders
  • Built solid relationships with staff and residents to keep the institution safe and secure
  • Searched buildings and grounds, living quarters, and work areas for contraband
  • Made rounds at specified intervals and conducted head counts and roll calls
  • Documented inmate behavior and activities in logbooks
  • Conducted security checks of inmates and living areas.

Fire Direction Specialist

Army National Gaurd
07.2013 - 09.2019
  • Directed safe firing operations and artillery crew training
  • Operated gun, missile and rocket systems to put ordnance downrange and on target
  • Established secure and stable communication links with team members
  • Set up antennas and power generators to support communications
  • Maintained field vehicles in good working order
  • Assisted with real-time intelligence collection by conducting field reconnaissance operations
  • Efficiently oriented and fired weaponry to smoothly eliminate enemy positions, vessels, and personnel
  • Completed inspections and any basic repair need to uphold strict performance standards
  • Monitored and evaluated performance of artillery and missile systems during operations to identify areas for improvement
  • Conducted risk assessments for artillery and missile operations to avoid harm to personnel and equipment
  • Confirmed gun line safety and assisted in calibration of weapons systems
  • Proven ability to learn quickly and adapt to new situations
  • Gained strong leadership skills by managing projects from start to finish
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks
  • Managed time efficiently in order to complete all tasks within deadlines.

Correctional Officer Transportation Sergeant

South Florida Reception Center-FDC
08.2016 - 06.2019
  • Verified all prison visitors carried proper identification and had no contraband before entering institution
  • Handled inmate counts and searches for missing inmates
  • Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders
  • Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage
  • Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently
  • Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge
  • Resolved issues and disputes between inmates professionally and respectfully
  • Monitored and confirmed compliance with safety standards and regulations
  • Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel
  • Maintain supervision, care, custody and control of prisoners from an arresting officer and transport them safely to any other authorized designated location
  • Complete prisoner searches to prevent the introduction of weapons and/or contraband items into the transport vehicles and facilities and secures the prisoner's personal property
  • Monitors activities and behaviors of prisoners during transport and during custody
  • Maintain proper security of prisoners being transported; prepares, maintains, reviews, and processes various reports to include documentation such as booking documents, transport logs, and transport van logs
  • Ensured that all transportation paperwork is completed accurately and signed by the appropriate authority
  • Remove prisoners from holding cells or transport vans in accordance with established policy & directives and maintain all required logs/records of the Prisoner Transfer Facility.

Table Games Dealer

Seminole Classic Casino
04.2014 - 08.2017
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently
  • Monitored players behavior, taking appropriate action against rule violations
  • Monitored game for potential security risk to protect operation and players
  • Inspected table games and equipment to confirm proper function
  • Enforced game rules to maintain fair play and avoid disputes.

Correctional Officer

Everglades Correctional Institution-FDC
10.2014 - 08.2016
  • Prepared, processed, and maintained forms, reports, logs, records, and activity journals
  • Facilitate interviews with inmates and their representatives to provide comprehensive information regarding available programs and resources within the correctional facility, ensuring understanding and access to relevant services and benefits
  • Conducted routine and emergency head counts
  • Escorted inmates to and from cells, courts, hospitals, and medical appointments
  • Tracked inmates through head counts, visitor logs, and scheduled activities
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers
  • Observed behavior of residents individually and in groups
  • Interviewed inmates to obtain information and assess needs
  • Received and accounted for personal possessions and determined inmate work assignments
  • Assisted in the development of procedures and policies to maintain peace and order in the facility
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items
  • Prepared reports to document incidents and violations
  • Provided assistance and guidance to inmates regarding daily activities
  • Investigated and responded to incidents of inmate misconduct
  • Responded to emergencies and de-escalated hostile confrontations
  • Enforced rules and regulations to maintain order among inmates.

Security Guard and Crowd Management Officer

Contemporary Services Corporation
08.2013 - 12.2014
  • Permitted entry with escort for approved persons into secure locations
  • Checked and verified photo identification prior to granting facility access
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
  • Contacted law enforcement in case of unauthorized persons, documents, and materials
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites
  • Reported irregularities such as fire and safety hazards to maintenance
  • Regulated vehicle and pedestrian traffic onto building grounds
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Security Guard Screener

McRoberts Maritime Security
01.2013 - 05.2014
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
  • Responded quickly to emergency situations to assess and deflect issues
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations
  • Checked and verified photo identification prior to granting facility access
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
  • Authenticated boarding passes, identification, and passports to prevent fraudulent travel
  • Interacted with public to give directions, explain rules, and regulations and respond to inquiries
  • Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions
  • Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage
  • Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction
  • Monitored security checkpoints for compliance with applicable security protocols
  • Completed extensive training in emergency response protocols related to fire safety and hazardous material handling.

Security Guard Bike Officer

Seminole Hard Rock
04.2013 - 04.2014
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites
  • Reported irregularities such as fire and safety hazards to maintenance
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
  • Checked and verified photo identification prior to granting facility access
  • Secured personal and company goods against robbery, vandalism, and illegal entry
  • Contacted law enforcement in case of unauthorized persons, documents, and materials
  • Permitted entry with escort for approved persons into secure locations
  • Conducted regular patrols of key areas to spot and control security concerns
  • Screened individuals and prevented passage of prohibited articles into restricted areas.

Education

Associate of Arts - Criminal Justice

Broward College
Fort Lauderdale, FL
06.2021

Skills

  • Data Entry
  • Data Collection
  • Ability to build rapport, empathize with customers, and demonstrate patience
  • Strong problem-solving abilities
  • Flexibility to adapt to various customer personalities
  • Skilled in actively listening to customers
  • Effective time management skills to prioritize tasks
  • Basic computer skills to navigate different databases
  • Positive and friendly demeanor to create a welcoming atmosphere
  • Ability to handle conflicts and disagreements
  • Excellent verbal and written communication skills

Timeline

Maintinance Worker

Miami Veterans Affairs
04.2023 - Current

Correctional Deputy Sheriff

Palm Beach County Sheriff's Office
01.2022 - 04.2023

Structural Engineer Journeyman Sergeant

United States Air Force Reserve
09.2019 - Current

Correctional Officer

Miami Dade County Corrections
06.2019 - 01.2022

Correctional Officer Transportation Sergeant

South Florida Reception Center-FDC
08.2016 - 06.2019

Correctional Officer

Everglades Correctional Institution-FDC
10.2014 - 08.2016

Table Games Dealer

Seminole Classic Casino
04.2014 - 08.2017

Security Guard and Crowd Management Officer

Contemporary Services Corporation
08.2013 - 12.2014

Fire Direction Specialist

Army National Gaurd
07.2013 - 09.2019

Security Guard Bike Officer

Seminole Hard Rock
04.2013 - 04.2014

Security Guard Screener

McRoberts Maritime Security
01.2013 - 05.2014

Associate of Arts - Criminal Justice

Broward College

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Humberto Camejo