Humberto Casas
El Paso
Summary
Knowledgeable and dedicated customer service professional Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Student Union Attendant
El Paso Community College
06.2024 - 08.2025
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Helped Students checkout games
- Hosted events at the Student Union
Prep Cook
Corner Bakery Cafe
02.2023 - 07.2024
- Handled catering orders accurately and within specified timeframes, contributing to successful events for clients.
- Reduced food waste with careful ingredient measurement and proper storage techniques.
- Mastered use of various kitchen equipment, optimizing productivity while maintaining safety standards at all times.
- Demonstrated flexibility with scheduling, adapting quickly to changing needs of the kitchen team during peak service hours.
- Supported culinary team with timely preparation of ingredients, resulting in faster order turnaround times.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
Customer Service Representative
GC Services
05.2022 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Porter
Conn's Home Plus
01.2022 - 05.2022
- Performed cleaning and maintenance duties as directed.
- Improved overall cleanliness standards within the property by performing routine maintenance tasks such as changing light bulbs, fixing minor repairs, or reporting larger issues to management.
- Stored supplies safely and securely to prevent theft and damage.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
Package Handler
FedEx:Ground
02.2021 - 08.2021
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
Customer Service Representative
HGS - Hinduja Global Solutions
09.2020 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Sales Representative
Alorica
08.2019 - 09.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Completed daily cold calling and outreach to build sales pipeline.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Security Officer
Mike Garcia Merchant Security
05.2019 - 08.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Customer Service Representative
Continuum
08.2017 - 04.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
Front of House Employee
Panda Express
06.2016 - 07.2017
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
Education
Associate of Arts - English
El Paso Community College
El Paso, TX12-2025
High School Diploma -
Santa Teresa High School
05.2016
Skills
- Attention to Detail
- Cleaning and organization
- Customer Service
- Teamwork and Collaboration
- Money handling abilities
- Quick-learning
- Dependable and reliable
- Heavy Lifting
- Package unloading
- Warehouse Safety
- Adaptable to change
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
Affiliations
- Tejano Empowerment Network
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Student Union Attendant
El Paso Community College
06.2024 - 08.2025
Prep Cook
Corner Bakery Cafe
02.2023 - 07.2024
Customer Service Representative
GC Services
05.2022 - 11.2022
Porter
Conn's Home Plus
01.2022 - 05.2022
Package Handler
FedEx:Ground
02.2021 - 08.2021
Customer Service Representative
HGS - Hinduja Global Solutions
09.2020 - 01.2021
Sales Representative
Alorica
08.2019 - 09.2020
Security Officer
Mike Garcia Merchant Security
05.2019 - 08.2019
Customer Service Representative
Continuum
08.2017 - 04.2019
Front of House Employee
Panda Express
06.2016 - 07.2017
High School Diploma -
Santa Teresa High School
Associate of Arts - English
El Paso Community College
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