Humberto D Garcia
Orlando,Florida
Summary
Results driven Retail Operations Leader with 10 years in customer service and 8 years in management. Expertise in enhancing store performance, developing teams, and ensuring guest satisfaction. Proven experience in staffing, training, and inventory management in fast paced environments, fostering inclusive workplaces that prioritize exceptional service.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Operations Specialist
Universal Studios
Orlando, Florida
04.2025 - Current
- Collaborated with diverse teams to streamline daily operations in a high volume environment, contributing to seamless service delivery.
- Delivered exceptional guest experiences while ensuring safety and operational compliance to enhance overall guest satisfaction.
- Responded to emergencies effectively to maintain safety and order.
- Trained new staff on Universal Studios' procedures, safety rules, and service standards to ensure consistent service quality.
Sales Associate
Converse Inc.
Orlando, Florida
01.2025 - 09.2025
- Delivered personalized product recommendations, enhancing customer satisfaction and ensuring optimal product selection.
- Partnered with leadership to achieve sales, operational, and customer experience goals.
- Trained new team members on cash register operation and stock procedures, improving overall team readiness and service quality.
- Monitored inventory levels and restocked backroom merchandise, maintaining optimal stock availability for sales support.
Support Lead/Associate
Nike Inc.
Salt Lake City, Utah
11.2022 - 12.2024
- Coached teammates on product knowledge and customer engagement to enhance service quality.
- Trained associates on Nike service standards and daily routines to ensure consistent customer experience.
- Maintained high service standards while effectively adapting to fast-paced retail demands.
- Partnered with store leadership on daily operations, inventory oversight, and team collaboration.
- Maintained visual merchandising standards across Nike displays and product zones.
Director of Retail Operations
ZAGG Inc.
Salt Lake City, Utah
10.2016 - 11.2024
- Managed staffing, scheduling, and daily operations while ensuring operational excellence.
- Set ambitious goals for employees, driving achievement and surpassing business targets.
- Monitored performance metrics for sales reps including call times, resolution rates and upselling success rate.
- Cultivated strong vendor relationships, securing competitive pricing for products and services in-store.
- Developed and significantly grew the assigned territory using strong engagement and marketing skills.
- Partnered with community organizations and events to strengthen brand presence and employee engagement.
- Led, mentored, and provided insight to newly hired employees, enhancing their understanding of company programs.
Education
Community College - Business Management
Salt Lake City, Community College
Salt Lake City, Utah06-2017
Skills
- Operations management
- Operational efficiency
- Process improvement
- Operational compliance
- Inventory management
- POS systems
- Workflow optimization
- Staff scheduling
- Team leadership
- Product management
- Guest experience
- Customer service
- Relationship building
- Communication skills
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Accomplishments
- Employee of the Month — Universal Studios
Recognized as Employee of the Month for March for outstanding customer service, teamwork, and overall performance. - Top Sales Performer — ZAGG
Achieved the highest sales performance in 2016, 2017, 2018, and 2021, consistently exceeding sales goals and delivering strong customer experiences.
Timeline
Operations Specialist
Universal Studios
04.2025 - Current
Sales Associate
Converse Inc.
01.2025 - 09.2025
Support Lead/Associate
Nike Inc.
11.2022 - 12.2024
Director of Retail Operations
ZAGG Inc.
10.2016 - 11.2024
Community College - Business Management
Salt Lake City, Community College