Humberto Felix Gutierrez
Inglewood
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
13
13
years of professional experience
Work History
Store Manager
CVS HEALTH CORPORATION
05.2024 - Current
- Assisted with hiring, training and mentoring new staff members.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
Store Manager in Training
CVS Health
01.2021 - Current
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
- Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
- Collaborated with corporate office on promotions planning and execution to drive sales growth and exceed revenue targets.
- Assisted in the recruitment, hiring, and onboarding of new employees to build a strong, cohesive team prepared to excel at store objectives.
Operations Manager
CVS Health
01.2020 - 01.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Operations Supervisor
CVS Health
01.2019 - 01.2020
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
Shift Supervisor
CVS Health
01.2018 - 01.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Store Associate
CVS Health
01.2017 - 01.2018
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Maintained tidy and organized store to comply with cleanliness standards.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Participated in training sessions to stay updated on product information and company policies.
- Promoted store loyalty program to customers, significantly increasing membership enrollment.
Store Manager
Friendly Mart
01.2015 - 01.2017
- Managed inventory control, cash control, and store opening and closing procedures.
Shipping & Receiving
NRT (National Retail Transportation)
01.2014 - 01.2015
- Loading and unloading freight
- Assessing team efficiency in unloading and loading freight
- Picking merchandise, repackaging to meet contract needs
- Accounting of freight by value and weight after loading
- Maintained documentation of shipping and receiving packages.
Production Control Intern
Northrop Grumman (High School Involvement Program)
01.2012 - 01.2013
- Facilitate and track movement of production Aircraft parts throughout development.
- Report inspection details and resolve production process issues regarding necessary equipment.
- Coordinate with teams to ensure company goals are met.
- Reference: Laura Kirckpatcrick – (310)332-1852
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within the manufacturing industry, applying learned concepts directly into quality control situations.
Education
Mechanical Engineering
El Camino College
01.2018
Bachelor's Degree - Science in Engineering, minor in Philosophy
U.C. Merced
01.2014
High School Diploma -
New Millennium Secondary School
01.2013
Skills
- Microsoft Office Proficient
- Critical Thinking
- Time Management
- Customer relations
- Multitasking and organization
- Problem-solving
- Customer service
Accomplishments
- Managed a store that exceeded company expectations in sales by 13% during the 3rd and fourth quarter of 2024.
Timeline
Store Manager
CVS HEALTH CORPORATION
05.2024 - Current
Store Manager in Training
CVS Health
01.2021 - Current
Operations Manager
CVS Health
01.2020 - 01.2021
Operations Supervisor
CVS Health
01.2019 - 01.2020
Shift Supervisor
CVS Health
01.2018 - 01.2019
Store Associate
CVS Health
01.2017 - 01.2018
Store Manager
Friendly Mart
01.2015 - 01.2017
Shipping & Receiving
NRT (National Retail Transportation)
01.2014 - 01.2015
Production Control Intern
Northrop Grumman (High School Involvement Program)
01.2012 - 01.2013
Bachelor's Degree - Science in Engineering, minor in Philosophy
U.C. Merced
Mechanical Engineering
El Camino College
High School Diploma -
New Millennium Secondary School
Similar Profiles
Stacey Trotter-McGeeStacey Trotter-McGee
Shift Supervisor Trainee at CVS HEALTH CORPORATIONShift Supervisor Trainee at CVS HEALTH CORPORATION
Dezeray SmithDezeray Smith
Senior Customer Service Advocate (Remote) at CVS HEALTH CORPORATIONSenior Customer Service Advocate (Remote) at CVS HEALTH CORPORATION
Christy Onody PehanicChristy Onody Pehanic
Pharmacy Manager at CVS HEALTH CORPORATIONPharmacy Manager at CVS HEALTH CORPORATION
ROSHANDA TYOUSROSHANDA TYOUS
Clinical Support Sr Representative at CVS HEALTH CORPORATIONClinical Support Sr Representative at CVS HEALTH CORPORATION
Gerald DelgadilloGerald Delgadillo
Fast Food Worker at In-N-Out BurgerFast Food Worker at In-N-Out Burger