Humberto Garza

• Monitored company inventory to keep stock levels and databases updated.
• Provide customer service and support to all Nustar Terminals
• Troubleshoot issues at terminal loading racks
• Communicate with drivers to ensure service
• Update procedures for new and existing terminals.
• Ensure midstream operations are running continuously while working a modified Dupont schedule/.

• Managed team of a Operations Supervisor, dispatcher, and twenty-two drivers/helpers by reviewing performance to promote timely and efficient deliveries and operations.
• Oversaw technical, operational, clerical and customer service support in logistics office environment.
• Maintained accurate, current and compliant financial records by monitoring and addressing variances.
• Managed office activities by maintaining communication between clients, tracking records and filing all documents.
• Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
• Managed all aspects of daily delivery, including routing, driver supervision and DOT compliance.
• Monitored and maintained high level of on-time delivery reliability service and performance
• Maintained compliance with DOT regulations, accurately documenting driver qualifications, permits and equipment information.
• Managed company operations with responsibility for profit and loss, scheduling, training and inventory control
• Received and processed stock into inventory management system.
• Planned and oversaw third-party shipments, managing stakeholder relationships and contracted rates.

• Met warehouse operational needs through efficient staffing and resourcing of materials and equipment.
• Boosted warehouse operations efficiency by overseeing dispatching and setting optimal employee schedules.
• Ensure drivers are compliant with DOT regulations.
• Inspect company trailers to ensure safety and compliance.
• Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
• Completed timely and accurate daily logs to keep internal reporting accurate and effectively track key performance indicators.
• Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
• Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
• Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.

• Dispatch and supervise a group of drivers
  
• Maintain performance metrics and participate in customer meetings
  
• Monitor and train drivers to promote company safety culture
  
• Route or pre-plan delivery of freight to ensure on-time service
  
• Involvement in the financial analysis as it relates to the specific profit-and-loss statements
  
• Measured team performance and reported metrics to leadership team members
• Coordinate with maintenance support personnel to manage service of all account equipment
  
• Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement
• Formed strategic partnerships, established metrics and participated in complex negotiations
• Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors
• Established long-term customer relationships through prompt and courteous service
• Compiled data from administered tests and produced reports for submission to Account Manager
• Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
• Led value-added customer service team that consistently over-delivered on customer expectations.

Management/Operation Systems Analyst intern responsible for the support that is provided to all company Mine Operations services-fleet management, shove/drill management, Geomechanical monitoring, and other company services.

• Action/Item/Tracking analysis developing a report on data that is compiled from Freeport-McMoRan's category/item/description tickets
• Updating company software (Trimble Connected Community) which offers our surveyors a medium for capturing high-precision GPS data while in the field, and sharing that data amongst their peers
• Define/Analyze/Implement the processes used to fix services when they go down, implementation of monitoring processes and implementation of services in a standardized and supportable manner.