Humberto Hernandez
Summary
My name is Humberto Hernandez. I am a server in the restaurant industry with over five years in customer service roles. Demonstrated ability to train new staff on menu knowledge and service standards while ensuring food safety and operational efficiency. Strong communication skills foster collaboration with kitchen and front-of-house teams to enhance customer satisfaction.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Server/Food Runner
Diamond Oaks Village
Bonita Springs, Florida
12.2021 - 02.2023
- Delivered food orders promptly and courteously, contributing to a positive dining atmosphere.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with kitchen staff to coordinate timely food delivery, enhancing customer satisfaction.
- Communicated effectively with kitchen staff to address customer allergies and special requests, ensuring safe dining experiences.
- Followed health safety guidelines when preparing and serving food products.
- Monitored daily specials and menu updates to provide accurate information to customers., new menu items, promotions.
Server/Food Runner
Sandalwood Village
Naples, Florida
12.2021 - 02.2023
- Coordinated with hosts, bussers, and kitchen staff to ensure timely preparation and service for customers.
- Delivered food orders promptly and courteously.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Inspected food items for quality and presentation, ensuring high standards before serving to customers.
- Followed health safety guidelines when preparing and serving food products.
- Inspected food items for quality and presentation, ensuring high standards before serving to customers. before serving it to customers.
- Stayed informed about daily specials, new menu items, promotions.
Server/Food Runner
The Alloro at University Groves
Sarasota, Florida
03.2023 - 06.2024
- Collaborated with restaurant staff to streamline operations, contributing to a smooth service flow.
- Ensured cleanliness and organization of dining area, enhancing guest experience.
- Coordinated with Dining Manager to plan and execute resident parties and events, fostering community engagement.
Food runner/Cold Line Team Member/Dishwasher
All Seasons
Naples, Florida
10.2023 - 01.2026
- Delivered food orders promptly to tables, ensuring customer satisfaction through accuracy and quality.
- Executed cold line meal preparation for various occasions, preparing meals for residents and events, enhancing overall service quality.
- Maintained cleanliness of dining area, promoting a pleasant dining experience for guests during service.
- Operated dishwashing equipment to maintain cleanliness and sanitation standards.
- Sorted and rinsed dishes, utensils, and cookware for efficient cleaning processes.
- Organized inventory in walk-in coolers and freezers ensuring expiration dates are properly checked.
Server Trainer
Siena Lakes Senior Living Community
Naples, Florida
02.2026 - Current
- Trained new servers on menu items, computer systems, company standards. and customer service.
- Coordinated with hosts, bussers, and kitchen staff to confirm meal accuracy and fulfill customer needs effectively.
- Expedited meal delivery for both restaurants, ensuring accuracy and timely service to enhance guest satisfaction.
Education
High School Diploma -
South Fort Myers High School
14020 Plantation Rd, Fort Myers, FL 3391205-2020
Graduate Certificate - Electricity
Fort Myers Technical College
2635 Cortez Blvd, Fort Myers, FL 3390105-2025
Skills
- Food safety standards
- Dining customer service
- Customer service
- Effective communication
- Training new staff
- Organizational skills
- Performance improvement
Certification
Heartsaver First Aid CPR AED
Languages
- English
- Spanish
Timeline
Server Trainer
Siena Lakes Senior Living Community
02.2026 - Current
Food runner/Cold Line Team Member/Dishwasher
All Seasons
10.2023 - 01.2026
Server/Food Runner
The Alloro at University Groves
03.2023 - 06.2024
Server/Food Runner
Diamond Oaks Village
12.2021 - 02.2023
Server/Food Runner
Sandalwood Village
12.2021 - 02.2023
High School Diploma -
South Fort Myers High School
Graduate Certificate - Electricity
Fort Myers Technical College