Humberto Martinez
San Antonio,TX
Overview
16
16
years of professional experience
Work History
Sales Activation Open Order
Charter Spectrum
02.2021 - Current
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained staff during demonstrations, meetings, conferences and workshops.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
Credit Services
Charter Spectrum
10.2016 - 02.2021
- Collected payments by phone, set up wire transfers and initiated immediate plans for repayment.
- Performed skip tracing on all past due accounts to locate responsible individuals.
- Handled estimated 50-90 inbound and outbound calls daily, remaining highly focused on securing required funds.
- Improved understanding of financial statements, which helped in assessing risk.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
Customer Care Agent Billing
Charter Spectrum
08.2013 - 10.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Call Center Representative
Muy Brands
01.2008 - 04.2013
- Engaged in learning and development opportunities to promote continued performance improvement.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
Front Desk Agent
Best Western Hotel
02.2009 - 01.2013
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Used internal software to process reservations, check-ins and check-outs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
Education
High School Diploma -
South San Antonio High School
San Antonio, TX05.2002
Skills
- Teamwork and Collaboration
- Performance Improvement Strategies
- Multi-Channel Campaigns
- Overseeing Logistics
- Customer Service
- Policy and Procedure Adherence
- Customer Needs Assessments
- Strategic Planning
- Defining Audiences
- Logistical Coordination
- Recruitment and Team Development
- Overseeing Daily Activities
Languages
Spanish
Professional Working
Timeline
Sales Activation Open Order
Charter Spectrum
02.2021 - Current
Credit Services
Charter Spectrum
10.2016 - 02.2021
Customer Care Agent Billing
Charter Spectrum
08.2013 - 10.2016
Front Desk Agent
Best Western Hotel
02.2009 - 01.2013
Call Center Representative
Muy Brands
01.2008 - 04.2013
High School Diploma -
South San Antonio High School