Overview
Work History
Education
Skills
Languages
Timeline
Generic

Humberto Martinez

San Antonio,TX

Overview

16
16
years of professional experience

Work History

Sales Activation Open Order

Charter Spectrum
02.2021 - Current
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Trained staff during demonstrations, meetings, conferences and workshops.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.

Credit Services

Charter Spectrum
10.2016 - 02.2021
  • Collected payments by phone, set up wire transfers and initiated immediate plans for repayment.
  • Performed skip tracing on all past due accounts to locate responsible individuals.
  • Handled estimated 50-90 inbound and outbound calls daily, remaining highly focused on securing required funds.
  • Improved understanding of financial statements, which helped in assessing risk.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.

Customer Care Agent Billing

Charter Spectrum
08.2013 - 10.2016
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Call Center Representative

Muy Brands
01.2008 - 04.2013
  • Engaged in learning and development opportunities to promote continued performance improvement.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.

Front Desk Agent

Best Western Hotel
02.2009 - 01.2013
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Used internal software to process reservations, check-ins and check-outs.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.

Education

High School Diploma -

South San Antonio High School
San Antonio, TX
05.2002

Skills

  • Teamwork and Collaboration
  • Performance Improvement Strategies
  • Multi-Channel Campaigns
  • Overseeing Logistics
  • Customer Service
  • Policy and Procedure Adherence
  • Customer Needs Assessments
  • Strategic Planning
  • Defining Audiences
  • Logistical Coordination
  • Recruitment and Team Development
  • Overseeing Daily Activities

Languages

Spanish
Professional Working

Timeline

Sales Activation Open Order

Charter Spectrum
02.2021 - Current

Credit Services

Charter Spectrum
10.2016 - 02.2021

Customer Care Agent Billing

Charter Spectrum
08.2013 - 10.2016

Front Desk Agent

Best Western Hotel
02.2009 - 01.2013

Call Center Representative

Muy Brands
01.2008 - 04.2013

High School Diploma -

South San Antonio High School

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Humberto Martinez