Humberto Papamarkakis
Kenner,LA
Summary
Professional retail leader prepared for this role with focus on driving customer satisfaction and operational efficiency. Offers valuable experience in managing store operations and staff performance. Known for fostering team collaboration and adapting to changing retail environments. Skilled in inventory control and customer service excellence.
Professional retail leader with robust background in store operations and customer service. Proven track record in team collaboration and driving results in dynamic environments. Strong skills in inventory management, staff training, and problem-solving. Known for adaptability and reliability, ensuring seamless execution and high standards.
Experienced with managing store operations and leading teams to ensure smooth daily activities. Utilizes expertise in inventory management and customer service to drive store performance. Track record of fostering collaborative work environment and achieving high standards in store presentation.
Overview
10
10
years of professional experience
Work History
Lead Store Associate
Walgreens
08.2025 - Current
- Supervised daily operations and managed staff performance to ensure efficient store functionality.
- Trained new associates on company policies, procedures, and customer service standards.
- Implemented inventory management practices to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Coordinated promotional activities, enhancing customer engagement and boosting store traffic.
- Resolved customer inquiries and complaints effectively, ensuring high satisfaction levels.
- Maintained compliance with safety standards and best practices across all store functions.
- Conducted regular audits of merchandise stock levels, ordering replenishments as necessary to maintain optimal inventory availability for customers.
- Promoted positive work environment, leading to improved teamwork and overall morale among staff members.
- Collaborated with store manager to implement merchandising strategies that maximized sales and profitability.
- Maintained a clean, safe, and visually appealing store environment for both customers and employees.
Delivery Driver
DoorDash
09.2024 - 06.2025
- Assisted in training new drivers on delivery protocols and company policies.
- Handled customer inquiries professionally, providing prompt solutions to enhance satisfaction.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Implemented best practices for safe driving and loading procedures, promoting safety standards within team.
Taxi Driver
Uber
10.2023 - 10.2024
- Navigated city routes efficiently to minimize travel time and enhance customer satisfaction.
- Managed daily vehicle inspections to ensure safety and compliance with regulatory standards.
- Provided exceptional customer service by addressing passenger inquiries and resolving issues promptly.
- Implemented route optimization strategies, improving fuel efficiency and reducing operational costs.
- Monitored traffic patterns to adapt driving strategies, ensuring timely arrivals for passengers.
- Developed strong relationships with regular clients, enhancing loyalty and repeat business opportunities.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
Delivery Driver
DoorDash
08.2023 - 10.2023
- Delivered automotive parts efficiently to local customers, ensuring timely and accurate service.
- Maintained vehicle cleanliness and functionality through regular inspections and basic maintenance.
- Processed customer orders effectively, confirming accuracy before dispatching deliveries.
- Coordinated with warehouse staff to optimize delivery routes and improve efficiency.
Delivery Driver
NAPA Auto Parts - Genuine Parts
05.2023 - 07.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Customer Service Representative
Teleperformance USA
12.2022 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Representative
Sitel
03.2022 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Reservation Agent
Uhaul Moving And Storage
01.2019 - 03.2021
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Customer Service Representative
Concentrix
04.2018 - 12.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Uber Partner
Uber
02.2016 - 01.2018
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.
Education
No Degree - Psychology
University of New Orleans
New Orleans, LA06.2015
Bachelor of Science - Psychology
Universidad Elias Bechara Zainum
Colombia01.2014
Skills
- Data Entry and Maintenance
- Understanding Customer Needs
- Upselling Products and Services
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Customer Data Confidentiality
- Needs Assessment
- POS Systems and Ordering Platforms
- Building Customer Trust and Loyalty
- Order and Refund Processing
- Call Documentation
- Staff supervision
- Customer service
- Promotional coordination
- Conflict resolution
- Merchandising strategies
Languages
Spanish
Native or Bilingual
Timeline
Lead Store Associate
Walgreens
08.2025 - Current
Delivery Driver
DoorDash
09.2024 - 06.2025
Taxi Driver
Uber
10.2023 - 10.2024
Delivery Driver
DoorDash
08.2023 - 10.2023
Delivery Driver
NAPA Auto Parts - Genuine Parts
05.2023 - 07.2023
Customer Service Representative
Teleperformance USA
12.2022 - 05.2023
Customer Service Representative
Sitel
03.2022 - 10.2022
Reservation Agent
Uhaul Moving And Storage
01.2019 - 03.2021
Customer Service Representative
Concentrix
04.2018 - 12.2018
Uber Partner
Uber
02.2016 - 01.2018
Bachelor of Science - Psychology
Universidad Elias Bechara Zainum
No Degree - Psychology
University of New Orleans