Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Humberto Rodriguez

Dallas

Summary

Team-oriented Warehouse Coordinator committed to exemplary customer service and safe work environments. Maintains secure, orderly and clean warehouse and takes initiative to develop and implement systems, processes and procedures that precisely control inventory. Communicates clearly to all levels and proficiently operates inventory management software.

Overview

3
3
years of professional experience

Work History

Warehouse Coordinator & IT Coordinator

Lalaland Kind Cafe
Dallas
03.2024 - Current
  • Oversee warehouse operations, ensuring inventory accuracy, timely shipments, and efficient logistics.
  • Coordinate IT systems, managing hardware, software, and network solutions to optimize workflows.
  • Collaborate with cross-functional teams to implement technology-driven process improvements.

Medical Interpreter

LanguageLineSolution
Mexico City
03.2023 - 08.2023
  • Promoted a positive patient experience by maintaining cultural sensitivity and upholding a high standard of professionalism while delivering interpretation services.
  • Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
  • Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
  • Ensured clear communication by providing precise interpretation of doctor's instructions, diagnoses, and prescriptions to non-English speaking patients.
  • Served as a liaison between hospital administration and non-English speaking patients, resolving any potential communication barriers that could impact care delivery.

Merchant Services Representative

DoorDash
Mexico City
09.2022 - 03.2023
  • Assisted merchants with account setup and onboarding processes.
  • Responded to merchant inquiries regarding service issues and account details.
  • Diagnosed and resolved user-reported problems in a timely manner.

Customer service representative

Verizon
03.2022 - 08.2022
  • Enhanced customer experience using all omnichannel offerings.
  • Improved catalog quality to enhance customer experience.
  • Streamlined catalog search functionality for improved customer experience.
  • Enhanced customer experience with personalized assistance and product recommendations.
  • Assisted merchants in selecting optimal payment solutions, resulting in increased sales volume.
  • Contributed to the creation of marketing materials targeting potential merchant customers, driving lead generation efforts.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Universidad - Software Systems

Universidad Latinoamericana
Mexico City, Mexico
01-2025

Skills

  • Attention to Detail
  • Call Management
  • Critical Thinking
  • Complaint resolution
  • Strong Memory Retention

Languages

  • English
  • Spanish

Timeline

Warehouse Coordinator & IT Coordinator

Lalaland Kind Cafe
03.2024 - Current

Medical Interpreter

LanguageLineSolution
03.2023 - 08.2023

Merchant Services Representative

DoorDash
09.2022 - 03.2023

Customer service representative

Verizon
03.2022 - 08.2022

Universidad - Software Systems

Universidad Latinoamericana

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