Humberto Romero
San Antonio,FL
Summary
Seasoned Operations Manager and talented leader with 16 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
16
16
years of professional experience
Work History
Operations Manager
Home Depot
10.2017 - 05.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Studied latest trends to add new merchandise to product lineup, improving sales revenues.
- Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
- Liaised with store manager to set up visually appealing layout for store merchandise.
- Contributed to leadership team for implementing company policies and procedures.
- Increased revenue by identifying and tracking damaged inventory for corrective action.
- Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
Specialty Assistant Store Manager
Home Depot
05.2014 - 10.2017
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Sought ways to improve processes and services provided.
Merchandising Manager
Home Depot
06.2012 - 05.2014
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Conducted weekly walk-throughs with Store Manager to discuss interior visual displays and store laydown presentation.
- Developed productive relationships with key vendors
- Drove sales growth in several merchandising departments
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified opportunities for growth within the South Florida territory and collaborated with sales teams to reach sales goal.
Department Supervisor
Home Depot
03.2007 - 06.2012
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Managed team of 15 employees, delegated tasks and held each employee accountable for completing assignments.
- Used weekly financial data to analyze company growth and optimize operational strategies.
- Built and designed large displays weekly to promote specific products.
- Provided sales feedback to management to address concerns in sales reports.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Education
Associate of Applied Science - Marketing Management And Research
Middlesex County College
Edison, NJ08.2003
Skills
- Project Development
- Policy and Procedure Implementation
- Workflow Planning
- High-Pressure Environments
- Data Archiving
- Staff Management
- Business Planning
- Project Management
- Operation Monitoring
- Budgeting and Cost Control
- Social Media Marketing
- Complex Problems Analysis
Languages
Spanish
Professional Working
Timeline
Operations Manager
Home Depot
10.2017 - 05.2023
Specialty Assistant Store Manager
Home Depot
05.2014 - 10.2017
Merchandising Manager
Home Depot
06.2012 - 05.2014
Department Supervisor
Home Depot
03.2007 - 06.2012
Associate of Applied Science - Marketing Management And Research
Middlesex County College
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