Humberto Velez
North Las Vegas,NEVADA
Summary
Driven Parts Manager with a track record of enhancing efficiency and productivity at McCandless Truck Center. Excelled in inventory management and customer relations, implementing innovative procedures that improved inventory control and customer satisfaction. Skilled in vendor relations and staff training, contributing to a significant increase in operational enhancements and sales trends analysis.
Overview
27
27
years of professional experience
Work History
Parts Manager
McCandless Truck Center
07.2021 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Supervised and trained staff on product knowledge and customer service.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Provided timely, insightful and accurate reports to upper management.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
Parts Specialist
Mccandless International Trucks Inc.
01.2004 - 12.2021
- Tracked parts use and charged items to customer accounts for billing.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Issued parts to technicians to complete customers' repairs.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Served customers in-store and by telephone to answer questions and place orders.
- Increased store revenue by cross-selling products and upselling services to customers.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Maintained clean and neat parts counter and sales floor.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Ordered parts from various distributors to fulfill demands.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Adhered to company guidelines for performance and compliance.
- Researched vehicles and parts via physical catalogs and electronic means.
- Assisted customers in finding appropriate parts promptly.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
Core Specialist
Mccandless International Trucks Inc.
09.1997 - 12.2001
- Reviewed organization's adherence to regulatory guidelines applicable to specific activities and practices.
- Inspect core, make sure they meet acceptance vendor criteria .
- Issue customer credits
- Log core returns in a po basis.
- Followed up to make sure we got credit back from vendor
Delivery Driver
Mccandless International Trucks Inc.
09.1997 - 06.2001
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Verified accuracy of all deliveries against order forms.
- Managed customer inquiries and complaints in polite and professional manner.
- Kept detailed records of deliveries and money received from customers.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Education
High School Diploma -
RANCH HIGH SHOOL
North Las Vegas, United States06.1997
Skills
- Invoice Processing
- Goal Setting
- Demand forecasting
- Inventory Restocking
- POS systems operations
- Stock management
- Inventory Management
- Coordinating paperwork
- Operations Management
- Customer Relations
- Lean principles
- Forklift Operation
- Staff Training
- Improving customer satisfaction
- Warehouse Operations
- Inventory Auditing
- Vendor Relations
- Product Promotion
- Purchasing strategies
- Logistics Planning
- Customer Service
- Purchasing oversight
- Returns processing
- Ordering parts
- Performance Improvement
- Supply Chain Coordination
- Sales Promotion
Languages
Spanish
Native or Bilingual
Timeline
Parts Manager
McCandless Truck Center
07.2021 - Current
Parts Specialist
Mccandless International Trucks Inc.
01.2004 - 12.2021
Core Specialist
Mccandless International Trucks Inc.
09.1997 - 12.2001
Delivery Driver
Mccandless International Trucks Inc.
09.1997 - 06.2001
High School Diploma -
RANCH HIGH SHOOL
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