Humer Ali
Business Systems Analyst
Houston,TX
Summary
Self-motivated, enthusiastic, and fast learner with years of experience in various work environments. Seeking an opportunity to utilize skills in a long-term career. Skilled and well-driven Scrum Master and Business Analyst with over seven years of hands-on experience working with diverse scrum teams. Made significant contributions to Banking, Finance, Oil & Gas, and Real Estate Domains. Proficient in Software Development Methodologies such as Waterfall, Agile, Scrum, and SAFE. Seasoned Business Analyst with six years of industry success, excelling in business and systems requirements, user acceptance testing, and end-user training. Ability to leverage past lessons to inform future decision-making sets apart as an accomplished professional.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Business Analyst / Project Manager
Texas Petroleum Group
05.2023 - 07.2024
- Supported functional and technical design for applications used by frontline users in upstream and downstream operations
- Acted as a liaison between various corporate departments, including Executive, Legal, and IT, ensuring seamless collaboration and vendor relationship management
- Assisted in the implementation of a new asset-based system, enhancing operational efficiency and performance tracking resulting in savings of $2.5 MM
- Facilitated communication between operational teams responsible for the deployment of new digital tools and analytics platforms
- Conducted requirement gathering and analysis, leading customer interviews, surveys, and creating scope documents defining cost allocation and payment methodologies
- Applied Agile Methodologies for the Software Development Life Cycle (SDLC) in project execution
- Led change management initiatives, designing AS-IS and TO-BE process models, utilizing UML diagrams and collaborating with sales teams for seamless transition
- Created data-driven visual models using STARUML to optimize customer interactions, introducing up-sale strategies by enhancing company insights into client credit history and employment data
- Provided strategic support in the development of detailed project plans, work assignments, and milestone tracking
- Assisted the Project Manager in scope definition and cost estimation, aligning financial strategies with corporate objectives
- Utilized MS Project for timeline updates and project scheduling related to new automated financial and payment systems
- Developed use cases, process flows, and use-case diagrams from functional requirements using STARUML and Visio
- Managed requirement traceability matrices (RTM), ensuring complete coverage of business needs
- Conducted end-user training sessions, validated revised documentation, and led technical presentations on system applications for business users
Business Analyst (System Analyst)
First Community Credit Union
05.2023 - 08.2023
- Part of the Business Systems Analysis team that supports functional and technical design for applications used by frontline users
- Acted as a liaison between other corporate departments, including Executive, Legal, and Information Services as well as vendor relationships
- Help manage implementation of key new platform deposit escrow by FCCU
- Facilitate communications between operational teams responsible for the delivery of the new tool
- Requirement gathering and analyzing - conducting customer interviews, surveys, and creating Scope documents defining Partial payment option (PPO) methods
- Followed Agile Methodologies for the Software Development Life Cycle
- Collected Requirements for the AS-IS change management process, designed mock ups, and UML's for the TO-BE change management process relay with US product salesforce.com team responsible for performing administrative functions in Salesforce CRM such as create/modify pick lists and lookup fields
- Created a simpler version in a diagrammatic approach using STARUML, showing how clients, customers, and agents were connected and introducing UP SALE idea by improving company database information in customers Credit history and employment
- Provided strategic support in development of detailed project plans, work assignments and milestones
- Followed up with the SME in every module to ensure that FDCPA (Fair Debt Collection Practice Act) guidelines are being followed
- Assisted the Project Manager in scope definition and cost estimation
- Used MS Project in updating timelines and project scheduling for the new automated payment system
- Developed use-cases and use-case diagrams from the functional requirement using STARUML
- Created and managed requirements using Microsoft Word
- Involved in developing state diagrams for developers to create tools that would let the users developing different PPO options
- DFD and state diagrams were created using MS Visio, analyzed, tested the user interface (UI), and redesigned it to increase its user friendliness for the business user
- Maintained the Requirement Traceability Matrix (RTM) and managed requirements
- Conducted end user training sessions and validated revised documentation
- Led Power Point presentations for the development of technical applications for the departmental user base
Business Analyst
CBRE
09.2018 - 02.2023
- Company Overview: Houston TX
- Worked closely with Business Development, Stakeholders, Product owners, Project managers, and Developers throughout each PI
- Consistently followed the principles of the Scaled Agile Framework (Safe) way of software development
- Responsible for creating, reviewing business requirements, following through with test cases and scenarios
- Responsible for creating and reviewing workflow documentation in MS Visio and MS Word
- Viewed the code being implemented, and offered input when criteria did not meet business requirements
- Created JSON documentation for various scenarios for testing and storing purposes for multiple new systems being created
- Extensively worked with external Stakeholders to understand how different systems commingle, by appropriately creating necessary requirement documentation to ensure the business needs are met and that the external stakeholders can fully utilize documentation
- Analyzed UAT test scripts, scenarios for functional testing of new development, reports, resolution issues, and creating training materials for users\QA groups
- Acted as a subject matter expert by providing guidance to Production support teams to communicate, verify, and test the desired functional changes
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
Education
Bachelor of Arts - Economics
Rutgers University
Camden, NJ 08.2013 - 12.2015
Skills
- Microsoft Excel
- Data Visualization tools
- Stakeholder management
- Software development life cycle
- User acceptance testing
- KPI tracking
Accomplishments
- Led team to meet 90% of SLAs by streamlining business processes and identifying areas for improvement.
- Reduced OPEX budget by $2.5MM.
- Achieved monthly budget goals by 95% on target.
Certification
CBAP - Certified Business Analysis Professional
Timeline
Business Analyst / Project Manager
Texas Petroleum Group
05.2023 - 07.2024
Business Analyst (System Analyst)
First Community Credit Union
05.2023 - 08.2023
Business Analyst
CBRE
09.2018 - 02.2023
Bachelor of Arts - Economics
Rutgers University
08.2013 - 12.2015
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