Humphrey Mfonfu

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Assisted with customer requests and answered questions to improve satisfaction.
• Maintained updated knowledge through continuing education and advanced training.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Recognized by management for providing exceptional customer service.

Volunteer

• Conducting Security Audits: Assisted in performing comprehensive audits of the organization's information security controls, policies, and procedures. Assessed the effectiveness and adequacy of security measures, identifying vulnerabilities and weaknesses, and evaluating the organization's compliance with relevant regulations and standards.
• Risk Assessment: Assisted in assessing security risks and vulnerabilities within the infrastructure, systems, and networks. Analyzed potential threats and risks, evaluate the impact and likelihood of security incidents, and make recommendations for risk mitigation and management.
• Compliance Evaluation: Helped in ensuring compliance with applicable laws, regulations, and industry standards. Reviewed security practices and controls against Health Insurance Portability and Accountability Act (HIPAA) and General Data Protection Regulation (GDPR).
• Policy and Procedure Review: Assisted in reviewing and evaluating the information security policies and procedures. Assessed the adequacy, effectiveness, and alignment of policies with industry best practices and regulatory requirements. Recommend updates or enhancements to ensure the policies are comprehensive and up to date.
• Audit Planning and Execution: Assisted in planning and executing audit activities, including defining audit scope, developing audit plans, conducting interviews and assessments, and collecting evidence to support audit findings. Employed various techniques such as document reviews, interviews, and technical testing to gather information and assess security controls.
• Audit Reporting: Assisted in documenting and communicating audit findings, observations, and recommendations to management and stakeholders. Prepared detailed audit reports that clearly outline identified risks, vulnerabilities, compliance gaps, and recommended actions for improvement.
• Collaboration and Consultation: Collaborated with other IT teams, management, and stakeholders to provide guidance on security best practices, risk mitigation strategies, and compliance requirements. Recommended and work collaboratively with teams to implement corrective actions and enhance the security posture.
• Continuous Improvement: Stayed updated with emerging security threats, technologies, and industry best practices. Continually enhance knowledge and skills to adapt to evolving security challenges and provide valuable insights to the organization.

• Provided technical assistance and troubleshooting for customers with hardware, software, and network issues.
• Assisted in the installation of new hardware, software, and operating systems.
• Responded to customer inquiries via phone, email, or chat support.
• Resolved customer complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.
• Diagnosed system errors using event viewer logs and other diagnostic tools.
• Created user accounts on multiple platforms such as Windows Server 2008, 2012, 2016 Active Directory.
• Performed daily system monitoring to verify the integrity and availability of all hardware resources.