Humphrey Tafadzwa Kwenda
Harare
Summary
Dynamic professional with extensive travel industry experience at Carnival Cruise Lines, excelling in logistics management and interpersonal relations. Proven track record in enhancing guest satisfaction through effective communication and critical thinking. Successfully reduced guest complaints while optimizing excursion operations, demonstrating strong decision-making and sales proficiency.
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Overview
10
10
years of professional experience
Work History
Assistant Shore Excursion Manager
Carnival Cruise Lines
06.2016 - Current
- Coordinated shore excursion logistics to enhance guest experience and satisfaction.
- Developed and implemented procedures for efficient excursion operations and staff training.
- Collaborated with local vendors to ensure high-quality service delivery during excursions.
- Monitored guest feedback to identify areas for improvement in excursion offerings.
- Assisted in managing budget allocations for excursions, optimizing resource utilization.
- Led team meetings to streamline communication and improve operational efficiency among staff members.
- Reduced guest complaints by promptly addressing concerns and providing exceptional customer service.
- Collaborated with onboard departments to effectively communicate excursion details and updates.
- Managed inventory and sales of promotional materials, contributing to revenue growth.
- Maintained strong relationships with tour operators to ensure quality experiences for guests.
- Facilitated clear communication between ship management and tour operators during emergency situations, ensuring swift resolutions that prioritized guest safety.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Education
No Degree - Tourism And Hospitality
ILSA INDEPENDANT COLLEGE
Zimbabwe 06-2012
Skills
- Travel industry experience
- Interpersonal relations
- Sales proficiency
- Logistics management
- Excellent communication
- Critical thinking
- Decision-making
- Detail-oriented
- Digital marketing
Timeline
Assistant Shore Excursion Manager
Carnival Cruise Lines
06.2016 - Current
No Degree - Tourism And Hospitality
ILSA INDEPENDANT COLLEGE