Hunde Werabu
Seattle,WA
Summary
Dedicated IT support professional with over 3 years of experience in technical support, system administration, and customer service. Skilled in troubleshooting hardware and software issues, managing IT service requests, and providing solutions across a variety of platforms. Adept at managing multiple tasks simultaneously while maintaining a strong focus on customer satisfaction and operational efficiency. Proven ability to quickly adapt to new technologies and environments.
Overview
3
3
years of professional experience
Work History
IT Support/Help Desk
BrainChild Bio
Seattle
05.2024 - Current
- Providing configuration, maintenance, and troubleshooting support
- Resolve a range of technical issues related to networking, systems, and hardware
- Manage user accounts and support system integration tasks, ensuring seamless operations for staff
Job Title
Seattle Children's
Seattle
02.2023 - Current
- Troubleshoot and resolve IT-related issues using ServiceNow ticketing system
- Provide administrative support in a healthcare environment, ensuring minimal downtime for staff and medical professionals
- Resolve incidents related to hardware, network configurations, and operating systems
- Collaborate with teams to implement solutions quickly and effectively
IT Desktop Support Technician
Denali Advanced Integration
Redmond
10.2022 - Current
- Provide technical support to end-users, addressing hardware, software, and network-related issues
- Offer hands-on troubleshooting for desktop systems, printers, and mobile devices
- Effectively communicate technical solutions to non-technical users, ensuring clear and understandable resolutions
- Manage support tickets, prioritize tasks, and maintain high-quality service in a fast-paced environment to ensure timely issue resolution and client satisfaction
IT Service Desk
UW
Seattle
10.2022 - 01.2023
- Provided tier-one technical support to students, faculty, and staff, ensuring swift and accurate responses to inquiries
- Managed system deployments, re-imaged computers, and provided software troubleshooting for University-owned devices
- Enhanced user experience by addressing technical challenges, including network connectivity, software issues, and password resets
Slalom
Seattle
03.2022 - 09.2022
- Delivered exceptional customer service by routing 160+ tickets weekly and resolving 10+ technical issues daily
- Re-imaged 20+ computers weekly and conducted security wipes on loaner devices
- Provided hardware and software troubleshooting, including new hire account setup and password resets
- Assisted with shipping loaner and replacement laptops to clients, ensuring prompt delivery and setup
Education
AA Degree -
Seattle Central College
Seattle, WA01.2023
Year Up
SeattleSkills
- Microsoft Office 365
- System Deployment
- Hardware Troubleshooting
- Networking
- Communication
- Customer Service
- Time Management
- Teamwork
- Microsoft 365 Admin Center
- DoD Wipes
- Imaging
- ServiceNow
- Cherwell
- Customer service
- Maintenance & repair
- Teamwork and collaboration
- Organization
- Troubleshooting
Projects
IT Service Desk, UW, Seattle, WA, 10/01/22, 01/01/23, Provided tier-one technical support to students, faculty, and staff., Managed system deployments, re-imaged computers, and provided software troubleshooting., Enhanced user experience by addressing technical challenges. Customer Service, Slalom, Seattle, WA, 03/01/22, 09/01/22, Delivered exceptional customer service by routing 160+ tickets weekly., Re-imaged 20+ computers weekly and conducted security wipes on loaner devices., Provided hardware and software troubleshooting.
Languages
- English
- Oromo
- Amharic
Accomplishments
- Student of the Month Award, October 2021
- High School Principal Hall of Fame, 2021
- Washington State of Biliteracy Award, 2021
Timeline
IT Support/Help Desk
BrainChild Bio
05.2024 - Current
Job Title
Seattle Children's
02.2023 - Current
IT Desktop Support Technician
Denali Advanced Integration
10.2022 - Current
IT Service Desk
UW
10.2022 - 01.2023
Slalom
03.2022 - 09.2022
AA Degree -
Seattle Central College
Year Up
Similar Profiles
Barun AcharyaBarun Acharya
Tutor at BrainchildTutor at Brainchild
Mara-Veronica MihelichMara-Veronica Mihelich
Assistant at BrainChild InstituteAssistant at BrainChild Institute
Chauntez CrenshawChauntez Crenshaw
Marketing Lead at BrainChild MarketingMarketing Lead at BrainChild Marketing
Michael BradfordMichael Bradford
Delivery Courier at Uber EatsDelivery Courier at Uber Eats
Becks DeVriesBecks DeVries
Senior Social Strategist - Jordan | @jumpman23 at KinessoSenior Social Strategist - Jordan | @jumpman23 at Kinesso