Hung Pham
San Jose,CA
Summary
Dynamic Parts Clerk with a proven track record at AutoZone, excelling in inventory management and customer service. Skilled in problem-solving and team collaboration, I enhanced parts retrieval processes, significantly improving efficiency. Committed to maintaining organized operations and delivering exceptional support, ensuring customer satisfaction and streamlined service.
Overview
14
14
years of professional experience
Work History
Parts Clerk
Vta
09.2019 - 09.2025
- Assisted in organizing parts storage for optimal accessibility.
- Coordinated with suppliers to ensure timely delivery of components.
- Maintained inventory records using inventory management systems.
Parts Counter Person
DGDG Volkswagen
08.2018 - 08.2019
- Conducted regular stock checks to identify discrepancies and shortages.
- Provided support to team members by training on procedures and systems.
- Implemented improvements in parts retrieval processes, enhancing efficiency.
- Handled customer inquiries and resolved issues related to parts availability promptly.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
Store Manager
AutoZone
09.2011 - 03.2018
- Processed customer orders and managed inventory levels efficiently.
- Utilized dealership management system to track orders and ensure timely deliveries.
- Educated customers on product features, benefits, and compatibility with vehicles.
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Trained and developed team members on product knowledge and customer service techniques.
- Implemented inventory management processes to optimize stock levels and reduce shrinkage.
- Enhanced customer satisfaction by resolving complaints and providing tailored solutions.
- Led team meetings to communicate goals, motivate staff, and reinforce performance standards.
- Collaborated with district management on strategic initiatives to drive sales growth.
- Oversaw visual merchandising standards, maintaining appealing product displays in-store.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
High School Diploma - Auto Mechanic
Davis High School
Modesto, CA06.1990
Skills
- Problem-solving skills
- Team collaboration
- Shipping and receiving
- Verbal and written communication
- Warehouse operations
- Clean driving record
- Safety procedures
- Training and coaching
- Vehicle operations
- Supply orders
- Returns processing
- Maintenance schedules
- Parts identification
- Counter support
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Organizational skills
Languages
Vietnamese
Native or Bilingual
Timeline
Parts Clerk
Vta
09.2019 - 09.2025
Parts Counter Person
DGDG Volkswagen
08.2018 - 08.2019
Store Manager
AutoZone
09.2011 - 03.2018
High School Diploma - Auto Mechanic
Davis High School