Cavlin Chanmany
Richmond,CA
Summary
Dynamic professional with a proven track record at Westin St. Francis, excelling in operational strategy and performance evaluation. Adept at enhancing customer service and team building, I consistently drive efficiency and resolve conflicts, ensuring exceptional experiences. Skilled in financial analysis, I leverage data to inform strategic decisions and improve service quality.
Managed a team of 17 valets, overseeing weekly scheduling using UKG and generating daily financial reports in Excel. Achieved zero vehicle damage claims to date, maintaining a top safety record with no reported worker injuries. Demonstrated strong leadership and operational efficiency in a high-pressure environment.
Overview
27
27
years of professional experience
Work History
Assistant Manager at Westin St. Francis
Reimagined Parking
San Francisco, CA
02.2009 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Executed regular performance evaluations for employees to pinpoint areas for enhancement.
- Collaborated with management on developing strategic plans for achieving business goals.
- Generated comprehensive reports analyzing sales trends, inventory levels, and financial data.
Valet Supervisor
City Parks Foundation
San Francisco, CA
05.2008 - 02.2009
- Supervised valet staff, ensuring all tasks were completed in a timely and efficient manner.
- Resolved customer complaints professionally and courteously.
- Created exceptional customer service by delivering safe, seamless, and prompt parking experiences.
- Coached team members to consistently exceed superior customer service standards.
Valet Supervisor
City Park
San Francisco, CA
07.2005 - 05.2008
- Developed strategies for improving efficiency within the department.
- Performed daily inspections of parking areas to ensure they were clean and well-maintained.
- Participated in weekly meetings with other supervisors to discuss operational issues.
- Monitored the performance of team members to ensure quality service was provided to customers.
Valet
City Park
Burlingame, CA
10.1998 - 07.2005
- Provided exceptional customer service by anticipating customer needs and exceeding expectations.
- Managed traffic flow around the property by directing cars to available spaces.
- Communicated regularly with management about any issue that could affect the level of service provided to customers.
- Followed company policies related to guest satisfaction standards and procedures.
Education
High School Diploma -
McAteer High
San Francisco, CA06-1995
Some College (No Degree) - Fire Science
City College of San Francisco
San Francisco, CASome College (No Degree) -
Heald Busniess College
San FranciscoSkills
- Operational strategy
- Performance evaluation
- Financial analysis
- Customer service
- Team building
- Inventory management
- Computer proficiency
- Conflict resolution
- Staff coaching
- Problem-solving
- Employee supervision
- Communication skills
Languages
English
Native/ Bilingual
Laos
Native/ Bilingual
Timeline
Assistant Manager at Westin St. Francis
Reimagined Parking
02.2009 - Current
Valet Supervisor
City Parks Foundation
05.2008 - 02.2009
Valet Supervisor
City Park
07.2005 - 05.2008
Valet
City Park
10.1998 - 07.2005
High School Diploma -
McAteer High
Some College (No Degree) - Fire Science
City College of San Francisco
Some College (No Degree) -
Heald Busniess College
Similar Profiles
Aldo Verde GonzalezAldo Verde Gonzalez
Travel CNA at Reimagined ParkingTravel CNA at Reimagined Parking
Adam EdwardsAdam Edwards
Valet Lead at Reimagined ParkingValet Lead at Reimagined Parking
BRADLEY ALLENBRADLEY ALLEN
Senior Operations Manager at Reimagined ParkingSenior Operations Manager at Reimagined Parking
Samuel MarinSamuel Marin
Valet Parking Supervisor at Reimagined ParkingValet Parking Supervisor at Reimagined Parking
Ravi NeupaneRavi Neupane
Senior Accountant (Fulltime) at Goodwill of San Francisco BaySenior Accountant (Fulltime) at Goodwill of San Francisco Bay